UK OPS Customer Service Advisor

Cpl Group; Leinster; Sur place; EUR 44 083 000 - 49 594 000; Plein temps

Avantages offerts par ce poste

Great starting rates & hours

Engaged onboarding & training

APA/ QFA support subject to role

Dedicated EAP program

Bike To Work scheme

Travel tax incentives

A diverse and inclusive culture

Remote, hybrid & on-site opportunities

Flexible hours available

Access to internal BOI Careers Lab and

soft skill training

Résumé du poste

Cpl is recruiting a Customer Service Advisor for UK Operations to be based on-site in Kilkenny. The role runs on a 6-month contract with daily 7-hour shifts and occasional Saturdays, primarily 9:00–18:00, with bank holidays as UK holidays.

You will provide best-in-class customer service and support Bank of Ireland customers from a dedicated contact centre environment. We value problem solvers, strong communication, resilience and adaptability, and a proactive approach to learning.

Qualifications

• 1+ year experience in Customer Service (Retail, Hospitality, Contact centre)
• Excellent interpersonal and communication skills
• The ability to Problem Solve
• Be resilient and demonstrate agility to flex your learning in role
• Good level of PC skills

Responsabilités

• Provide ‘Best in Class’ customer service and provide clear solutions to customer queries within contact centre environment.
• Perform and approach your role to the professional standards expected of a leading contact centre.
• Work towards achievement of individual performance objectives based on SLAs.
• Positively contribute to your team and support team colleagues.
• Compliance with all regulatory requirements including all operational and administrative procedures including risk verification protocols.
• Embrace personal development and ensure that required levels of competency are being achieved in line with role expectations.
• Reinforce the message that values the customer.

Connaissances

Customer service experience

Interpersonal communication

Problem solving

Resilience and adaptability

Basic computer skills

Description du poste

Role: Customer Service Advisor – UK OPS

Location: Kilkenny (Onsite)

Monday to Friday7-hour shifts between 9:00 – 18:00(Examples: 9:00–16:00, 9:30–16:30, 10:00–17:00, 11:00–18:00).Occasional Saturdays are required (10am - 2pm shift).

6-month contracts initially

UK Bank Holidays apply (not Irish Bank Holidays)

Salary: €16.48per hour

Cpl is a proud Talent Partner to Bank of Ireland.We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Ireland’s promises to deliver for their customers. Cpl trust that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop and build their career within banking and receiving access to the best training, systems, and support from our colleagues in Bank of Ireland.

Our goal is that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success no matter what your role, duration, or terms of your contract. This role will provide full 360 support to you by way of full on-site training, and on-going support to develop yourself.

This is an environment where the customer is the focus, and as a Cpl colleague on site with this client, you will be central to that delivery. At the heart of this purpose is our commitment for an inclusive environment.

What you will be doing:

• Provide ‘Best in Class’ customer service and provide clear solutions to customer queries within contact centre environment.
• Perform and approach your role to the professional standards expected of a leading contact centre.
• Work towards achievement of individual performance objectives based on SLAs.
• Positively contribute to your team and support team colleagues.
• Compliance with all regulatory requirements including all operational and administrative procedures including risk verification protocols.
• Embrace personal development and ensure that required levels of competency are being achieved in line with role expectations.
• Reinforce the message that values the customer.

Requirements:

• 1+ year experience in Customer Service (Retail, Hospitality, Contact centre)
• Excellent interpersonal and communication skills
• The ability to Problem Solve
• Be resilient and demonstrate agility to flex your learning in role
• Good level of PC skills

Benefits of being a Cpl colleague on site:

• Great starting rates & hours
• Engaged onboarding & training
• APA/ QFA support subject to role
• Dedicated EAP program
• Bike To Work scheme
• Travel tax incentives
• A diverse and inclusive culture
• Remote, hybrid & on-site opportunities - Subject to role
• Flexible hours available - Subject to role
• Access to internal BOI Careers Lab and soft skill training

While initially these are contracts circa 6 months in duration; due to ongoing investment in front line services, opportunities to extend are available subject to individual performance and availability of roles. Over the years, we have seen Cpl colleagues start something amazing, take experience from other roles and build solid careers with Bank of Ireland, which has resulted in a very high proportion of people going on to have permanent careers with them when they become available. We have had people leave to travel or continue their education come back and resume their journey.

Cpl is committed to providing a positive employee experience for all its people where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression.

Cpl is an Equal Opportunity employer. At Cpl we believe that delivering our vision to be the world’s best at transforming our clients and candidates through sustainable transformational talent solutions & experiences can be achieved by having a diverse and inclusive culture, where everybody feels that they can bring their whole selves to work and are proud to do so. Cpl welcomes applications from all individuals, including applicants with additional needs and disabilities and those who have taken time out for reasons including family or caring responsibilities. As a company Cpl is a Gold Medal holder for Diversity & Inclusion.

We have also been recognised as the 5th Best Large Workplace in Ireland by Great Place to Work®; these values drive our passion for our programs, supporting our clients and Cpl colleagues across our client sites.