Branch Banking: Customer Experience Advisor

AIB; Munster; On-site; EUR 27,000 - 34,000; Full time

Benefits offered by this job

Market leading Pension Scheme

Healthcare Scheme

Variable Pay

Employee Assistance Programme

Family leave options

Two volunteer days per year

Job summary

AIB in Nenagh, Co. Tippe­rary, is hiring for a full-time, office-based Service & Sales Advisor. You will deliver exceptional customer service, engage with customers, and provide banking options while working as part of a collaborative team.

The role requires customer-facing skills, a proactive mindset, and the ability to handle inquiries across multiple channels. Training and development opportunities available within a supportive environment.

Qualifications

• Evidence of excellent customer relationship skills and ability to engage with customers.
• Ability to work cooperatively with others across the organisation to meet objectives.
• Resolve customer requests and respond through multiple channels.
• Desirable qualification: APA or QFA; opportunity to attain it during employment.

Responsibilities

• Drive an excellent customer experience and meet service standards.
• Collaborate with team to provide suitable banking options and improvements.
• Work effectively as part of a team and follow through on commitments.
• Fulfils customer requests and resolves problems across channels.

Skills

Customer relations

Team collaboration

Communication skills

Multichannel support

Education

QFA/APA desirable

Job description

AIB in Nenagh, Co. Tippe­rary, is hiring for a full-time, office-based Service & Sales Advisor. You will deliver exceptional customer service, engage with customers, and provide banking options while working as part of a collaborative team.

The role requires customer-facing skills, a proactive mindset, and the ability to handle inquiries across multiple channels. Training and development opportunities available within a supportive environment.