Homes Advisor - Mortgage & Customer Experience Pro

Allied Irish Banks; Dublin; Hybrid; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Variable Pay

Employee Assistance Programme

Family leave options

Job summary

Allied Irish Banks in Dublin is seeking an energetic mortgage advisor to support customers through the journey, driving digital adoption and leveraging the full suite of AIB products. You will work in a fast-paced environment with a flexible, hybrid setup to meet customer and business needs.

The role requires delivery against targets, strong customer service, and adherence to governance standards within the Fitness & Probity regime. Hybrid working balance is provided where role permits.

Qualifications

• Minimum 12 months experience in Mortgage advice or assessment
• Track record of delivering a consistent level of exceptional service to customers
• Proven track record to delivering strong results against agreed targets

Responsibilities

• Delivers exceptional customer experience and advice, managing the mortgage journey including driving digital adoption and leveraging the full suite of AIB products, tools and services
• Demonstrates an agile and flexible approach that best meets customer needs at a time and place that best suits them
• Delivers Homes Business Performance as measured by drawdown numbers, new business written and conversion rates
• Proven experience managing a sales pipeline and lead activity to support Business Performance delivery
• Demonstrates the highest capability and standard in writing mortgage business aligned to Mortgage Business Approver

Skills

Customer focus

Accountability

Collaboration

Streamline & simplify

Credit risk analysis

Education

QFA held

Commitment to becoming fully accredited within 12-18 months

Job description

Allied Irish Banks in Dublin is seeking an energetic mortgage advisor to support customers through the journey, driving digital adoption and leveraging the full suite of AIB products. You will work in a fast-paced environment with a flexible, hybrid setup to meet customer and business needs.

The role requires delivery against targets, strong customer service, and adherence to governance standards within the Fitness & Probity regime. Hybrid working balance is provided where role permits.