Bilingual Tech Support Engineer (Spanish/English)

Salesforce, Inc.

Dublin

Hybrid

EUR 40,000 - 65,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Salesforce is seeking a Technical Support Engineer to join our Dublin team, fluent in Spanish and English, delivering frontline technical assistance with a mix of customer-success mindset and deep product know-how.

You will own cases end to end, troubleshoot APIs and integrations, guide customers on best practices, and collaborate with engineering and product teams to resolve blockers.

Qualifications

Fluent professional communication in Spanish and English (written and spoken).
Experience in customer success, technical support, or application support.
Ability to explain complex technical concepts to non-technical stakeholders.

Responsibilities

Own customer support cases end to end from triage to resolution.
Analyze, reproduce, and resolve technical issues and API/integration challenges.
Guide customers on best practices to optimize workflows and author Knowledge Base Articles.
Collaborate with engineering, product, account managers, and leadership to unblock blockers.

Skills

Spanish & English fluency

Customer support

Technical troubleshooting

Communication skills

API knowledge

Education

Degree in Computer Science or related field

Tools

Salesforce Core CRM

VS Code

SFDX / Salesforce CLI

Job description

You will own cases end to end, troubleshoot APIs and integrations, guide customers on best practices, and collaborate with engineering and product teams to resolve blockers.

Get your free, confidential resume review.

or drag and drop your file here.