Bilingual Quality & Policy Specialist (Arabic/English)

Tp-8f723eaf; Dublin; On-site; EUR 38,000 - 51,000; Full time

Job summary

Tp-8f723eaf in Ireland is seeking a Quality & Policy Expert who is fluent in Iraqi Arabic and English to own our Quality Standard. You will audit content moderation decisions, deliver feedback, and ensure policy compliance across global teams.

You will leverage Excel, PivotTables and BI tools to spot trends, mentor new policy specialists, and design scalable improvement initiatives in a fast-paced, international environment.

Qualifications

• Fully fluent in Iraqi Arabic and English (written and verbal).
• 2+ years thriving in a Quality Control environment.
• Strong, practical skills in Excel (PivotTables, Charts, Statistical functions). Experience with Tableau, Power BI, or similar tools is a massive plus!
• Razor-Sharp Precision and attention to detail.
• Dynamic problem solving and ability to multitask in a fast-paced environment.
• Empathetic approach and user-focused support.

Responsibilities

• Audit content moderation decisions, deliver actionable feedback, and elevate the standard of our operational teams.
• Serve as the SME for client products and community standards, guiding Content Policy and Operational Guidelines.
• Analyze data to spot trends, run root-cause analyses, and raise policy issues to the global team.
• Mentor incoming Quality & Policy Experts and coordinate targeted training collaborations.
• Collaborate with Quality Leaders to design scalable, high-impact improvement initiatives.

Skills

Iraqi Arabic

English

Quality Control

Excel

PivotTables

Tableau/Power BI

Attention to detail

Critical thinking

Multitasking

Empathy

Tools

Excel

Tableau

Power BI

Job description

Tp-8f723eaf in Ireland is seeking a Quality & Policy Expert who is fluent in Iraqi Arabic and English to own our Quality Standard. You will audit content moderation decisions, deliver feedback, and ensure policy compliance across global teams.

You will leverage Excel, PivotTables and BI tools to spot trends, mentor new policy specialists, and design scalable improvement initiatives in a fast-paced, international environment.