Bilingual Quality & Policy Expert (Arabic & English)

Teleperformance; Dublin; On-site; EUR 43,000 - 46,000; Full time

Job summary

Teleperformance in Ireland seeks a Quality & Policy Expert fluent in Iraqi Arabic and English to own the Quality Standard. You will audit content moderation decisions and provide actionable feedback to improve operations across global teams.

With 2+ years in quality control, you will analyze data using Excel and BI tools (Tableau/Power BI), mentor new specialists, and help design scalable policy improvements in a fast-paced environment.

Qualifications

• Fluency in Iraqi Arabic and English (written and verbal).
• 2+ years in a Quality Control environment.
• Strong Excel skills; experience with Tableau/Power BI a plus.

Responsibilities

• Audit content moderation decisions and deliver actionable feedback to raise the standard of our operations.
• Be the subject matter expert for client products and community standards.
• Identify trends via data analysis, perform root-cause analyses, elevate policy issues to the global team.

Skills

Bilingual Iraqi Arabic & English

Data analysis

Quality control

Tools

Excel

PivotTables

Tableau

Power BI

Job description

Teleperformance in Ireland seeks a Quality & Policy Expert fluent in Iraqi Arabic and English to own the Quality Standard. You will audit content moderation decisions and provide actionable feedback to improve operations across global teams.

With 2+ years in quality control, you will analyze data using Excel and BI tools (Tableau/Power BI), mentor new specialists, and help design scalable policy improvements in a fast-paced environment.