Bilingual Quality & Policy Lead — Iraqi Arabic & English

TP group; Dublin; Hybrid; EUR 40,000 - 49,000; Full time

Job summary

TP group seeks a Quality & Policy Expert fluent in Iraqi Arabic and English to own the Quality Standard. In a dynamic, international setting, you will audit content moderation decisions, deliver feedback, and elevate operational standards.

You will master client products and community standards, identify trends with data, mentor new Q&P professionals, and collaborate on scalable improvement initiatives across the global team.

Qualifications

• Fully fluent in Iraqi Arabic and English.
• 2+ years thriving in a Quality Control environment.
• Excel skills with PivotTables and charts; Tableau/Power BI a plus.
• Strong attention to detail and independent working style.

Responsibilities

• Audit content moderation decisions and provide actionable feedback.
• Be the SME for client products and community standards.
• Identify trends, perform root-cause analyses, raise policy issues to global team.
• Mentor incoming Quality & Policy Experts and coordinate training.
• Design scalable improvements with Quality Leaders using market insights.

Skills

Bilingual Iraqi Arabic

English fluency

Attention to detail

Critical thinking

Multitasking

User-focused support

Tools

Excel

PivotTables

Tableau

Power BI

Job description

TP group seeks a Quality & Policy Expert fluent in Iraqi Arabic and English to own the Quality Standard. In a dynamic, international setting, you will audit content moderation decisions, deliver feedback, and elevate operational standards.

You will master client products and community standards, identify trends with data, mentor new Q&P professionals, and collaborate on scalable improvement initiatives across the global team.