Quality & Policy Expert – Maghrebi Arabic speaker

TP; Dublin; On-site; EUR 38,000 - 51,000; Full time

Benefits offered by this job

Great Benefits

Internal career progression

Job summary

TP is seeking a Quality & Policy Expert in Dublin who speaks Maghrebi Arabic to audit content moderation decisions, ensure policy compliance, and drive excellence. The role emphasizes collaboration with client teams, quality assurance, and training initiatives.

Ideal candidates will have 2+ years in quality control, strong Excel and data visualization skills, and fluency in English and Maghrebi Arabic. This is a permanent, full-time position with strong benefits.

Qualifications

• 2+ years' experience in a quality control environment.
• Written and verbal language proficiency in English and Maghrebi Arabic.
• Strong attention to detail and problem solving.

Responsibilities

• Audit decisions for accuracy and share feedback with internal teams.
• Support internal audit quality from planning to re-audit.
• Complete audits within required timeframes and provide actionable feedback.
• Identify areas needing training and coordinate with training partners.
• Collaborate with Operations and Quality leads for performance improvements.
• Stay knowledgeable about Client products and policies and communicate changes.
• Mentor new experts on audit tools and systems.
• Develop process documentation and report inefficiencies.
• Highlight policy gaps and propose scalable solutions.

Skills

Quality control

Excel

Maghrebi Arabic

English proficiency

Attention to detail

Problem solving

Multitasking

Tools

PivotTable

Tableau/Power BI

Job description

Quality & Policy Expert – Maghrebi Arabic speaker

Do you speak Maghrebi Arabic? Are you ready to kick-start your career and take the next step in a dynamic, international environment? If you are passionate about quality standards, policy compliance, and delivering excellence — we’d love to hear from you!

Location: Dublin

Salary: €44,351

Contract: permanent & full-time

Great Benefits

Internal career progression opportunities

In This Role You Will

• Partner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams
• Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required.
• Complete all audits in the required timeframe and provide timely and usable feedback to ‘Agents’ to drive improved performance.
• Proactively identify areas of our content policies/operational guidelines requiring training and coordinate findings with training partners to bridge knowledge gaps
• Collaborate with relevant Operations team(s) and Quality Manager(s) for performance enhancement of personnel not meeting effectiveness metrics.
• Become and remain knowledgeable about Client products and community standards, and serve as the expert to ensure awareness and understanding of Content Policy and Operational Guidelines, and reinforce associated changes to operations teams.
• Make well balanced decisions related to effectiveness metrics, and personally driven to be an effective advocate for our community by reinforcing process and policy changes to operations teams.
• Mentor new Quality & Policy Experts on the use of audit tools and systems
• Develop process documentation and aggregate feedback about the functionality of audit tools
• Identify, aggregate, prioritize and report on inefficiencies and error trends in process/systems/tools/policy through root cause analysis, and suggest solutions through action plans
• Recognize trends and patterns, and escape issues regarding Client policy to the global team for mitigation
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• Work closely with Quality Leaders to develop and support the planning and design of improvement initiatives.

Recommended Qualifications

• Passion for providing support to people with accuracy and empathy
• 2+ years' experience in a quality control environment
• Written and verbal language proficiency in English and Maghrebi Arabic
• Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential
• Experience with Tableau/Power BI or other similar tools is a plus
• Exceptional attention to detail and nuance
• Demonstrated ability to perform well in a highly dynamic, rapidly changing environment
• Strong critical thinking and problem-solving skill
• Ability to multitask and work independently in an unstructured environment

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.