Quality Analyst — Iraqi Arabic & English Audit

Tp-8f723eaf; Dublin; On-site; EUR 40,000 - 49,000; Full time

Benefits offered by this job

Excellent benefits package

Career progression and development

International environment

Job summary

Tp-8f723eaf is seeking a Quality Analyst in Dublin, fluent in Iraqi Arabic and English. This permanent, full-time on-site role offers a competitive salary and excellent benefits in a fast-paced, international environment.

You will audit content moderation decisions, provide feedback to improve quality, and collaborate with cross-functional teams to raise performance and policy compliance. A strong emphasis on data analysis and training needs is included.

Qualifications

• Fluent written and spoken English and Iraqi Arabic.
• Minimum 2 years’ experience in a Quality Assurance, Quality Control or Audit environment.
• Strong Excel skills with Pivot Tables, Charts and statistical functions.
• Experience with Tableau or Power BI is advantageous.

Responsibilities

• Audit content moderation decisions to ensure accuracy and compliance with policy standards.
• Partner with internal teams to provide performance feedback and improve quality outcomes.
• Support all aspects of the audit process including planning, implementation, feedback and re-audits.
• Deliver timely, actionable feedback to agents to drive continuous improvement.
• Identify training needs and work with learning teams to close knowledge gaps.
• Collaborate with Operations and Quality Managers to improve team performance.
• Become a subject matter expert on products, community standards and guidelines.
• Reinforce policy updates and process improvements across teams.
• Mentor and support new Quality & Policy Experts on tools and best practices.
• Develop process documentation and provide feedback on audit tool functionality.
• Conduct root cause analysis to identify trends and opportunities for improvement.

Skills

Iraqi Arabic

English fluency

Excel

Power BI/Tableau

Quality Assurance

Audit

Tools

Tableau

Power BI

Job description

Tp-8f723eaf is seeking a Quality Analyst in Dublin, fluent in Iraqi Arabic and English. This permanent, full-time on-site role offers a competitive salary and excellent benefits in a fast-paced, international environment.

You will audit content moderation decisions, provide feedback to improve quality, and collaborate with cross-functional teams to raise performance and policy compliance. A strong emphasis on data analysis and training needs is included.