Quality Policy Expert (Iraqi Arabic & English)

Teleperformance; Dublin; On-site; EUR 43,000 - 46,000; Full time

Job summary

Teleperformance in Ireland seeks a Quality & Policy Expert fluent in Iraqi Arabic and English to own the Quality Standard. You will audit content moderation decisions and provide actionable feedback to improve operations across global teams.

With 2+ years in quality control, you will analyze data using Excel and BI tools (Tableau/Power BI), mentor new specialists, and help design scalable policy improvements in a fast-paced environment.

Qualifications

• Fluency in Iraqi Arabic and English (written and verbal).
• 2+ years in a Quality Control environment.
• Strong Excel skills; experience with Tableau/Power BI a plus.

Responsibilities

• Audit content moderation decisions and deliver actionable feedback to raise the standard of our operations.
• Be the subject matter expert for client products and community standards.
• Identify trends via data analysis, perform root-cause analyses, elevate policy issues to the global team.

Skills

Bilingual Iraqi Arabic & English

Data analysis

Quality control

Tools

Excel

PivotTables

Tableau

Power BI

Job description

Quality & Policy Expert (Iraqi Arabic & English Speaking)

Salary: €44,351

Ready to shape the standard of excellence? Step into a dynamic, international environment where your eye for detail makes a real impact. If you are passionate about quality standards, driven by data, and ready to champion policy compliance on a global scale—we want you on our team.

What You’ll Do: Own the Quality Standard

• Drive Performance: Audit content moderation decisions, deliver actionable feedback, and elevate the overall standard of our operational teams.

• Be the Subject Matter Expert: Master our client's products and community standards, acting as the ultimate go-to resource for Content Policy and Operational Guidelines.

• Spot the Trends: Dive into the data to identify inefficiencies, run root-cause analyses, and elevate critical policy issues to the global team.

• Empower the Team: Mentor incoming Quality & Policy Experts and bridge knowledge gaps through targeted training collaborations.

• Innovate & Improve: Use market-specific insights to build scalable solutions and partner with Quality Leaders to design high-impact improvement initiatives.

What You Bring: The Essentials

• Bilingual Excellence: Fully fluent in Iraqi Arabic and English (written and verbal).

• Proven Experience: 2+ years thriving in a Quality Control environment.

• Data Savvy: Strong, practical skills in Excel (PivotTables, Charts, Statistical functions). Experience with Tableau, Power BI, or similar tools is a massive plus!

• Razor-Sharp Precision: Exceptional attention to detail and nuance—you catch what others miss.

• Dynamic Problem Solver: Strong critical thinking skills with the ability to multitask and work independently in a fast-paced, ever-changing environment.

• Empathetic Approach: A genuine passion for providing accurate, user-focused support.