Quality Policy Expert (Iraqi Arabic & English)

Tp-8f723eaf; Dublin; On-site; EUR 38,000 - 51,000; Full time

Job summary

Tp-8f723eaf in Ireland is seeking a Quality & Policy Expert who is fluent in Iraqi Arabic and English to own our Quality Standard. You will audit content moderation decisions, deliver feedback, and ensure policy compliance across global teams.

You will leverage Excel, PivotTables and BI tools to spot trends, mentor new policy specialists, and design scalable improvement initiatives in a fast-paced, international environment.

Qualifications

• Fully fluent in Iraqi Arabic and English (written and verbal).
• 2+ years thriving in a Quality Control environment.
• Strong, practical skills in Excel (PivotTables, Charts, Statistical functions). Experience with Tableau, Power BI, or similar tools is a massive plus!
• Razor-Sharp Precision and attention to detail.
• Dynamic problem solving and ability to multitask in a fast-paced environment.
• Empathetic approach and user-focused support.

Responsibilities

• Audit content moderation decisions, deliver actionable feedback, and elevate the standard of our operational teams.
• Serve as the SME for client products and community standards, guiding Content Policy and Operational Guidelines.
• Analyze data to spot trends, run root-cause analyses, and raise policy issues to the global team.
• Mentor incoming Quality & Policy Experts and coordinate targeted training collaborations.
• Collaborate with Quality Leaders to design scalable, high-impact improvement initiatives.

Skills

Iraqi Arabic

English

Quality Control

Excel

PivotTables

Tableau/Power BI

Attention to detail

Critical thinking

Multitasking

Empathy

Tools

Excel

Tableau

Power BI

Job description

Quality & Policy Expert (Iraqi Arabic & English Speaking)

Salary: €44,351

Ready to shape the standard of excellence? Step into a dynamic, international environment where your eye for detail makes a real impact. If you are passionate about quality standards, driven by data, and ready to champion policy compliance on a global scale—we want you on our team.

What You’ll Do: Own the Quality Standard

• Drive Performance: Audit content moderation decisions, deliver actionable feedback, and elevate the overall standard of our operational teams.

• Be the Subject Matter Expert: Master our client's products and community standards, acting as the ultimate go-to resource for Content Policy and Operational Guidelines.

• Spot the Trends: Dive into the data to identify inefficiencies, run root-cause analyses, and elevate critical policy issues to the global team.

• Empower the Team: Mentor incoming Quality & Policy Experts and bridge knowledge gaps through targeted training collaborations.

• Innovate & Improve: Use market-specific insights to build scalable solutions and partner with Quality Leaders to design high-impact improvement initiatives.

What You Bring: The Essentials

• Bilingual Excellence: Fully fluent in Iraqi Arabic and English (written and verbal).

• Proven Experience: 2+ years thriving in a Quality Control environment.

• Data Savvy: Strong, practical skills in Excel (PivotTables, Charts, Statistical functions). Experience with Tableau, Power BI, or similar tools is a massive plus!

• Razor-Sharp Precision: Exceptional attention to detail and nuance—you catch what others miss.

• Dynamic Problem Solver: Strong critical thinking skills with the ability to multitask and work independently in a fast-paced, ever-changing environment.

• Empathetic Approach: A genuine passion for providing accurate, user-focused support.