Quality & Policy Auditor – Maghrebi Arabic (Dublin)

Teleperformance; Dublin; On-site; EUR 40,000 - 49,000; Full time

Benefits offered by this job

Great benefits

Internal career progression

Job summary

Teleperformance in Dublin is seeking a Quality & Policy Expert who speaks Maghrebi Arabic to audit content moderation decisions and ensure policy compliance. You will partner with client teams, drive audit quality, and mentor new experts in a fast-paced, international environment.

This full-time role requires English and Maghrebi Arabic, strong Excel skills, and experience in quality control. A chance to influence policy application and professional growth with great benefits is offered.

Qualifications

• 2+ years' experience in a quality control environment.
• Written and verbal language proficiency in English and Maghrebi Arabic.
• Strong Excel skills (PivotTable, charts, statistics).
• Experience with Tableau/Power BI or similar tools is a plus.
• Ability to work in a dynamic, international environment.

Responsibilities

• Partner with Client internal teams to ensure Vendor content moderation decisions are audited for accuracy and feedback shared with responsible teams.
• Support all aspects of internal audit quality from planning, implementation, feedback and re-audit as required.
• Complete audits in the required timeframe and provide timely feedback to Agents to drive performance.
• Identify training needs and coordinate with training partners to bridge knowledge gaps.
• Collaborate with Operations and Quality Leaders to enhance personnel performance not meeting metrics.
• Remain knowledgeable about Client products and community standards and update operations teams on policy changes.
• Make balanced decisions on effectiveness metrics and advocate for policy changes.
• Mentor new Quality & Policy Experts on audit tools and systems.
• Develop process documentation and aggregate feedback about audit tools.
• Identify inefficiencies and report on trends; propose solutions via action plans.
• Recognize trends and escalate policy issues to the global team.
• Use market insights to scope scalable solutions for community support.
• Work with Quality Leaders on planning improvement initiatives.

Skills

Maghrebi Arabic

English

Quality control

Attention to detail

Tools

Excel

Tableau/Power BI

Job description

Teleperformance in Dublin is seeking a Quality & Policy Expert who speaks Maghrebi Arabic to audit content moderation decisions and ensure policy compliance. You will partner with client teams, drive audit quality, and mentor new experts in a fast-paced, international environment.

This full-time role requires English and Maghrebi Arabic, strong Excel skills, and experience in quality control. A chance to influence policy application and professional growth with great benefits is offered.