Bilingual Digital Payments Customer Care Specialist(Hybrid)

ACE Money Transfer Limited; Dublin; Hybrid; EUR 32.000 - 44.000; Vollzeit

Zusammenfassung

ACE Money Transfer is seeking a Customer Care Specialist – Digital Payments in Dublin. This hybrid role supports customers across calls, chat and email, guiding them through digital payments and self-service tools while ensuring security and compliance.

You’ll liaise with Compliance and Operations, keep accurate records, and strive for first-contact resolution. Fluent English plus a second European language (Italian or French) is preferred; some office presence may be required.

Qualifikationen

• 1-3 years of customer service experience preferred.
• Strong communication and empathy skills.
• Familiarity with CRM systems and MS Office.

Aufgaben

• Be the first point of contact for customers via phone, chat, and email.
• Resolve inquiries, guide users through digital payments, and ensure a smooth experience.
• Handle complaints with empathy and coordinate with relevant teams to resolution.
• Maintain compliant and secure customer interactions in line with AML/KYC policies.
• Keep accurate records of conversations and actions taken to support continuity.
• Collaborate across teams to investigate issues and improve processes.
• Pursue ongoing knowledge about products, policies, and support best practices.

Jobbeschreibung

ACE Money Transfer is seeking a Customer Care Specialist – Digital Payments in Dublin. This hybrid role supports customers across calls, chat and email, guiding them through digital payments and self-service tools while ensuring security and compliance.

You’ll liaise with Compliance and Operations, keep accurate records, and strive for first-contact resolution. Fluent English plus a second European language (Italian or French) is preferred; some office presence may be required.