Bilingual Care Specialist – Digital Payments (Hybrid)

ACE Money Transfer Limited; Dublin; Híbrido; EUR 32 000 - 45 000; Tempo integral

Resumo da oferta

ACE Money Transfer Limited is hiring a Customer Care Specialist – Digital Payments in Dublin, Ireland, a hybrid role requiring regular office attendance. You will assist customers with accounts, transactions, and payments across phone, chat, and email, while ensuring secure and compliant interactions.

You will collaborate with Compliance and Operations, maintain accurate records, and help drive KPIs in customer experience.

Qualificações

• 1–3 years of customer service experience preferred, especially in remittance/fintech/banking.
• Fluent English plus another European language (Italian or French) preferred.
• Experience supporting customers via calls, chat, and email.

Responsabilidades

• Serve as the first point of contact for customers via phone, live chat, and email with clear, accurate information.
• Resolve customer queries quickly and aim for first-contact resolution.
• Handle complaints with empathy and coordinate with relevant teams to resolve cases.

Conhecimentos

Customer service

Multitasking

Communication

Active listening

Problem solving

Bilingual English/Italian or French

Formação académica

Business/Finance/Commerce degree

Ferramentas

CRM software

MS Office

Descrição da oferta de emprego

ACE Money Transfer Limited is hiring a Customer Care Specialist – Digital Payments in Dublin, Ireland, a hybrid role requiring regular office attendance. You will assist customers with accounts, transactions, and payments across phone, chat, and email, while ensuring secure and compliant interactions.

You will collaborate with Compliance and Operations, maintain accurate records, and help drive KPIs in customer experience.