Betting Shop Customer Experience Lead

Boylesports; Athy; Remote; EUR 17.000 - 19.000; Vollzeit

Zusammenfassung

Boylesports in Athy, Ireland is seeking a Customer Service Assistant to join our Retail team. You will support the Shop Manager and deliver an outstanding customer experience, handling bets, payments and in-store transactions while maintaining high standards.

You’ll work in a fast-paced retail environment, open and close the shop, guide the team, and contribute to a welcoming, responsible betting shop that reflects our brand.

Qualifikationen

• Customer service oriented.
• Able to work in a fast-paced retail environment.
• Strong numeracy and attention to detail.
• Proactive and a team player.
• Willingness to learn and progress within the company.

Aufgaben

• Assist the Shop Manager with day-to-day shop operations.
• Guide shop operations in the absence of management.
• Open and close the shop and manage cash procedures.
• Provide outstanding customer experience and handle bets via multiple channels.
• Promote brand and multi-channel/digital offerings to customers.
• Maintain high shop presentation and ensure compliance with procedures.
• Support training and upskilling within the team.
• Build rapport with customers and troubleshoot issues.

Kenntnisse

Customer service

Trust and integrity

Flexibility

Attention to detail

Teamwork

Sporting industry knowledge

Communication skills

Numeracy

Cash handling

Organisation

Initiative

Problem solving

Adaptability

Ambition to progress

Tools

EPOS System

Jobbeschreibung

Boylesports in Athy, Ireland is seeking a Customer Service Assistant to join our Retail team. You will support the Shop Manager and deliver an outstanding customer experience, handling bets, payments and in-store transactions while maintaining high standards.

You’ll work in a fast-paced retail environment, open and close the shop, guide the team, and contribute to a welcoming, responsible betting shop that reflects our brand.