Betting Shop Customer Experience Lead

BOYLE Sports; Portlaoise; On-site; EUR 22,000 - 24,000; Full time

Job summary

BoyleSports in Portlaoise is seeking a Customer Service Assistant to provide an outstanding customer experience. You will support the Shop Manager in ensuring smooth store operations, welcoming customers, and accurately handling bets and cash transactions with care.

The role covers opening and closing the shop, maintaining presentation standards, and guiding the team. You'll engage with customers to promote products, both in-shop and online, while upholding safety and compliance at all times.

Qualifications

• Experience in customer service is preferred.
• Cash handling with accuracy is essential.
• Willingness to work across 7 days.
• Interest or enthusiasm for sport and betting is beneficial.

Responsibilities

• Assist the Shop Manager and Assistant Manager with day-to-day shop operations.
• Lead shop operations in the absence of managers, including opening and closing the shop.
• Manage and guide the shop team; ensure cash procedures are followed.
• Deliver excellent customer service and respond to customer needs.
• Accept bets and process transactions through multiple channels, including EPOS.
• Introduce customers to in-shop and online betting options.
• Maintain high standards of shop presentation throughout the day.
• Ensure compliance with safety, regulatory, and operational procedures.
• Collaborate with the team to promote the BoyleSports brand and offerings.

Skills

Customer service

Numeracy

Attention to detail

Teamwork

Communication skills

Adaptability

Flexibility

Reliability

Cash handling

Sales awareness

Tools

EPOS System

Job description

BoyleSports in Portlaoise is seeking a Customer Service Assistant to provide an outstanding customer experience. You will support the Shop Manager in ensuring smooth store operations, welcoming customers, and accurately handling bets and cash transactions with care.

The role covers opening and closing the shop, maintaining presentation standards, and guiding the team. You'll engage with customers to promote products, both in-shop and online, while upholding safety and compliance at all times.