Betting Shop Assistant: Customer Experience & Cash Lead

BoyleSports; Ireland; On-site; EUR 21,000 - 26,000; Full time

Job summary

On a typical shift you’ll open/close the shop, guide staff, and ensure compliance, safety, and friendly service. Previous retail or sportsbook exposure is beneficial, with development opportunities available.

Qualifications

• Frontline customer service experience is preferred.
• Willingness to work across 7 days a week.
• Strong numeracy and cash handling skills.
• Proactive team player with good initiative.

Responsibilities

• Support the Shop Manager with daily shop operations.
• Open and close the shop and guide the team during shifts, including cash handling.
• Provide outstanding customer service and assist customers with bets across channels.
• Act as Brand Ambassador and introduce customers to multi-channel/digital journey.
• Maintain high shop presentation and ensure safety and compliance procedures.
• Collaborate with colleagues and seek development opportunities.

Skills

Customer service

Trust & integrity

Flexibility

Attention to detail

Communication

Sporting knowledge

Team player

Job description

On a typical shift you’ll open/close the shop, guide staff, and ensure compliance, safety, and friendly service. Previous retail or sportsbook exposure is beneficial, with development opportunities available.