Customer Service & Shop Lead — Betting Retail

BoyleSports; Garrycastle; On-site; EUR 25,000 - 34,000; Full time

Job summary

BoyleSports is seeking a Customer Service Assistant in Athlone to support the Shop Manager in delivering an outstanding customer experience. You will handle bets, cash, and day-to-day store operations with a focus on accuracy and service.

You will work in a fast-paced retail environment, maintain shop standards, and contribute to the multi-channel customer journey while developing within the company.

Qualifications

• Customer-centric approach required.
• Demonstrate trust and integrity in all transactions.
• Flexibility needed to operate 7 days a week.
• Adaptable to a fast-paced retail environment.
• Strong numeracy and attention to detail.
• Energetic team player with initiative.
• Interest in sports and betting to engage customers.
• Ambition to progress within BoyleSports.
• Promote the BoyleSports brand and drive results.
• Excellent verbal and written communication.

Responsibilities

• Assist the Shop Manager and Assistant Manager with daily shop operations.
• Lead when required in the absence of managers, including opening/closing the shop and guiding staff.
• Manage cash procedures and EPOS transactions accurately.
• Deliver outstanding customer service and facilitate multi-channel/digital journey for customers.
• Maintain high shop presentation standards and compliance with procedures.
• Introduce customers to in-store and online BoyleSports offerings.

Skills

Customer service

Integrity

Flexibility

Adaptability

Attention to detail

People skills

Sporting knowledge

Ambition

Brand promotion

Communication

Job description

BoyleSports is seeking a Customer Service Assistant in Athlone to support the Shop Manager in delivering an outstanding customer experience. You will handle bets, cash, and day-to-day store operations with a focus on accuracy and service.

You will work in a fast-paced retail environment, maintain shop standards, and contribute to the multi-channel customer journey while developing within the company.