Banking Ops Customer Expert - Relocation & Health

Cbtalents; Leinster; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance from day one

Career development and training opportunities

Relocation support

Annual return flight to home country

Free Portuguese lessons

Sports activities & team events

Job summary

A leading customer service provider is looking for an English speaker Operations Customer Expert to deliver outstanding service in the banking industry. Responsibilities include resolving customer queries, managing cases end-to-end, and supporting fraud detection. The ideal candidate has at least 12 months of relevant experience and a commitment to excellence in customer care. Attractive relocation support and development opportunities are offered.

Qualifications

• At least 12 months of experience in fraud, disputes, or complaints handling.
• Commitment to excellence in customer support and care.

Responsibilities

• Resolve customer queries via chat, call, or email.
• Own customer cases end-to-end, including complex investigations.
• Support fraud detection and complaint resolution.

Skills

Fluent English (C1/C2)

Customer service experience

Fraud handling experience

Performance targets track record

Job description

A leading customer service provider is looking for an English speaker Operations Customer Expert to deliver outstanding service in the banking industry. Responsibilities include resolving customer queries, managing cases end-to-end, and supporting fraud detection. The ideal candidate has at least 12 months of relevant experience and a commitment to excellence in customer care. Attractive relocation support and development opportunities are offered.