Remote Customer Experience Specialist

Whatnot; Dublin; Hybrid; EUR 35,000 - 42,500; Full time

Benefits offered by this job

Generous holiday and time off policy

Health insurance options including medical, dental, vision

Work-from-home support

Care benefits

Pension plans internationally

Parental leave

Job summary

A live shopping platform is seeking a Customer Experience team member in Dublin, responsible for ensuring excellent user experiences. This role involves resolving customer issues, interacting with clients, and improving processes. Successful candidates will have at least 2 years of support experience, fluency in English, and familiarity with e-commerce operations. Benefits include health insurance and a generous leave policy.

Qualifications

• 2+ years of support experience handling email and/or chat services.
• Weekend availability required.
• Proactive problem-solver and process-improver.

Responsibilities

• Interact with buyers and sellers with a customer-first attitude.
• Resolve all customer issues regarding payments, orders, shipments.
• Become an expert in the Whatnot product, processes, and systems.

Skills

Support experience handling email and/or chat services

Fluent in English

Understanding of e-commerce and marketplace operations

Experience with customer-facing systems

Proactive problem-solver and process-improver

Knowledge of collectibles

Secondary language (French, German, or Dutch)

Education

Bachelor's degree

Tools

Zendesk

Kustomer

Intercom

Job description

A live shopping platform is seeking a Customer Experience team member in Dublin, responsible for ensuring excellent user experiences. This role involves resolving customer issues, interacting with clients, and improving processes. Successful candidates will have at least 2 years of support experience, fluency in English, and familiarity with e-commerce operations. Benefits include health insurance and a generous leave policy.