Customer Experience Specialist — Relocate to Sunny Portugal

Cross Border Talents; Limerick; On-site; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance from day one

Relocation package

Company-provided apartment

Annual return flight

Portuguese language lessons

Sports activities & events

Performance bonuses

Job summary

Cross Border Talents is seeking a Customer Service Specialist to join our international team in Portugal, with relocation support available. You will assist customers by chat, phone, or email with empathy and accuracy.

Responsibilities include resolving queries, managing complex cases, and supporting investigations into fraud and disputes. Fluency in English is required; banking/finance experience is preferred; relocation benefits cover flight, housing, language lessons, and return trips within

Qualifications

• Fluent English (C1/C2) written and spoken.
• Previous customer service experience, ideally in banking, insurance, or financial services.
• At least 12 months of experience in complaints handling, fraud & disputes, or working with Mastercard/Visa scheme rules.
• A proven ability to meet targets while delivering top-tier service.
• Empathy, adaptability, and a genuine desire to help people.

Responsibilities

• Be the friendly face of the client, supporting customers via chat, phone, or email.
• Resolve queries quickly and effectively, aiming for first-contact resolution with a personal touch.
• Own complex cases from start to finish, ensuring fairness, transparency, and excellent communication.
• Support investigations into fraud, disputes, and complaints with accuracy and empathy.
• Spot and support vulnerable customers, escalating when needed.
• Share your knowledge with teammates, helping to improve training and processes.

Skills

Fluent English

Customer service experience

Banking/Finance knowledge

Fraud & disputes handling

Job description

Cross Border Talents is seeking a Customer Service Specialist to join our international team in Portugal, with relocation support available. You will assist customers by chat, phone, or email with empathy and accuracy.

Responsibilities include resolving queries, managing complex cases, and supporting investigations into fraud and disputes. Fluency in English is required; banking/finance experience is preferred; relocation benefits cover flight, housing, language lessons, and return trips within