English speaker Client Service Associate for Banking industry

Cross Border Talents; Cork; On-site; EUR 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance from day one

Relocation support

Training opportunities

Team events

Annual flights

Portuguese lessons

Job summary

Cross Border Talents in Lisbon is seeking an English-speaking Client Service Associate for the Banking industry to deliver outstanding customer support. You will handle inquiries via chat, phone, and email with empathy and efficiency.

You’ll benefit from relocation support and health insurance from day one, plus training opportunities and team events as you grow with industry leaders.

Qualifications

• Fluent English (C1/C2) and proven customer service experience (preferably in Ireland)
• At least 12 months of experience in fraud, disputes, or complaints handling (Mastercard/Visa rules knowledge a plus)
• A track record of working to performance targets

Responsibilities

• Resolve customer queries via chat, call, or email with empathy and efficiency
• Own customer cases end-to-end, including complex investigations
• Support fraud detection, disputes (e.g., chargebacks), and complaint resolution
• Identify and assist vulnerable customers, escalating when necessary
• Collaborate with peers to improve processes and provide feedback
• Stay agile and responsive to evolving customer and business needs

Skills

Fluent English (C1/C2)

Customer service experience

Performance targets

Tools

Mastercard/Visa rules knowledge

Job description

English speaker Client Service Associate for Banking industry

Job Openings English speaker Client Service Associate for Banking industry

About the job English speaker Client Service Associate for Banking industry

Are you passionate about delivering outstanding customer service and ready for a new adventure in Lisbon? We're looking for a skilled professional to join our team and make a real difference in our customers' lives.

What You’ll Do:

• Resolve customer queries via chat, call, or email with empathy and efficiency
• Own customer cases end-to-end, including complex investigations
• Support fraud detection, disputes (e.g., chargebacks), and complaint resolution
• Identify and assist vulnerable customers, escalating when necessary
• Collaborate with peers to improve processes and provide feedback
• Stay agile and responsive to evolving customer and business needs

What You’ll Bring:

• Fluent English (C1/C2) and proven customer service experience (preferably in Ireland)
• At least 12 months of experience in fraud, disputes, or complaints handling (Mastercard/Visa rules knowledge a plus)
• A track record of working to performance targets
• Commitment to excellence in customer support and care
• Health insurance from your first day
• Career development and training opportunities
• Relocation support: flight refund & option to live in company-provided apartments
• Annual return flight to your home country (within Europe)
• Free Portuguese lessons, sports activities & team events
• The chance to collaborate with industry leaders