Banking Client Service Pro in Lisbon – Growth & Perks

Cross Border Talents; Cork; On-site; EUR 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance from day one

Relocation support

Training opportunities

Team events

Annual flights

Portuguese lessons

Job summary

Cross Border Talents in Lisbon is seeking an English-speaking Client Service Associate for the Banking industry to deliver outstanding customer support. You will handle inquiries via chat, phone, and email with empathy and efficiency.

You’ll benefit from relocation support and health insurance from day one, plus training opportunities and team events as you grow with industry leaders.

Qualifications

• Fluent English (C1/C2) and proven customer service experience (preferably in Ireland)
• At least 12 months of experience in fraud, disputes, or complaints handling (Mastercard/Visa rules knowledge a plus)
• A track record of working to performance targets

Responsibilities

• Resolve customer queries via chat, call, or email with empathy and efficiency
• Own customer cases end-to-end, including complex investigations
• Support fraud detection, disputes (e.g., chargebacks), and complaint resolution
• Identify and assist vulnerable customers, escalating when necessary
• Collaborate with peers to improve processes and provide feedback
• Stay agile and responsive to evolving customer and business needs

Skills

Fluent English (C1/C2)

Customer service experience

Performance targets

Tools

Mastercard/Visa rules knowledge

Job description

Cross Border Talents in Lisbon is seeking an English-speaking Client Service Associate for the Banking industry to deliver outstanding customer support. You will handle inquiries via chat, phone, and email with empathy and efficiency.

You’ll benefit from relocation support and health insurance from day one, plus training opportunities and team events as you grow with industry leaders.