Automotive Service Advisor — Customer Care & Coordination

Mullingar Autos Ltd; Mullingar; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Supportive team

Job summary

Mullingar Autos is a family-owned business with over 50 years in the motor industry, representing Volkswagen, Škoda and BYD. Mullingar Autos is seeking a motivated, customer-focused Service Advisor to join our team in Mullingar.

You will manage service bookings, coordinate with technicians, and ensure customers are kept informed throughout the service process. The ideal candidate will have excellent communication skills, a proactive attitude, and a willingness to learn in a busy aftersales

Qualifications

• Excellent customer service and communication skills.
• Strong organisational abilities and attention to detail.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Welcoming customers and managing service bookings.
• Listening to customer concerns and accurately recording vehicle requirements.
• Liaising with technicians and workshop staff to coordinate servicing and repairs.
• Preparing service estimates, communicating costs and obtaining customer approval for additional work.
• Keeping customers updated on progress and expected completion times.
• Managing customer queries professionally and resolving issues where possible.
• Preparing invoices and ensuring vehicles are ready for collection.
• Maintaining accurate customer records and ensuring a high standard of customer satisfaction.

Skills

Customer service

Communication skills

Teamwork

Administrative skills

Job description

Mullingar Autos is a family-owned business with over 50 years in the motor industry, representing Volkswagen, Škoda and BYD. Mullingar Autos is seeking a motivated, customer-focused Service Advisor to join our team in Mullingar.

You will manage service bookings, coordinate with technicians, and ensure customers are kept informed throughout the service process. The ideal candidate will have excellent communication skills, a proactive attitude, and a willingness to learn in a busy aftersales