Automation Solutions Engineer II

Tines

Ireland

Remote

EUR 70,000 - 100,000

Full time

4 days ago

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Job summary

Tines is seeking a seasoned Professional Services Engineer to join our Customer Success team in Ireland. You will architect and deliver automation Stories, connect tools via APIs, and guide customers through Story scoping, design, build and deployment in their Tines tenant.

Ideal candidates bring 5+ years delivering Professional Services for SOAR or similar automation platforms, strong customer-facing skills, and deep API understanding to tailor solutions that boost efficiency and security for

Qualifications

5+ years of delivering Professional Services and implementing SOAR platforms or similar automation solutions.
Strong customer-facing skills and experience.
A passion for becoming an expert in a Tines.
Proficient in assessing and understanding customer workflows to tailor solutions that meet their specific needs.
Experience interpreting and applying API documentation.
Experience with a range of API authentication methods including OAuth2 and JWT.
Experience using and troubleshooting APIs to connect to a variety of security and/or IT tools.
Passionate about supporting our customers and helping them automate their repetitive and manual workflows.

Responsibilities

Shape the future of our Professional Services organization and contribute to the development of processes and procedures.
tackle challenging Story and workflow builds to power our customers’ most important workflows.
Scope automation Stories based on customer requirements, identifying blockers and research areas needed.
Analyze customer tools, processes, and pain points to guide them in establishing an automation roadmap.
Identify and highlight what is, and what isn’t, suitable for an automation workflow.
Work with the Project Manager and Engagement Manager to verify and validate services, project plans, and timelines.
Demonstrate Stories and workflows to illustrate concepts and ideas to the customer, including wire-framing out Stories and workflows live on calls with customers.
Design and develop Automation Stories and workflows in the customer Tines tenant, connecting tools together using their APIs.
Partner closely with customers to ensure that the Stories and workflows meet their requirements and provide guidance on test plans.
Review and suggest optimizations for customer stories and workflows.
Deliver documented, production-ready stories and workflows to customers and ensure the customer is set up for success in maintaining those long-term.