Technical Support Engineer I - AI & API Automation

Tines; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Tines is seeking a Technical Support Engineer to provide expert assistance to customers and colleagues, focusing on responding to, owning, and resolving users' technical queries. The role involves multi-channel support, API integrations, and building workflows with customer sessions.

Ideal candidates have 2+ years in SaaS support, solid API troubleshooting skills (REST/GraphQL), and experience with AI actions and developer docs. Weekend autonomy and on-call escalation may be required.

Qualifications

• 2+ years of technical support experience in a SaaS environment.
• Experience constructing, testing, and debugging REST and GraphQL API requests.
• Familiarity with AI actions and agentic workflows, including LLM APIs.
• Experience troubleshooting web-based environments (HTTP, SSL, networking).
• Clear written communication for handover documentation and asynchronous handoffs.
• Ability to explain technical concepts to both technical and non-technical stakeholders.

Responsibilities

• Handle technical inquiries across Slack, in-app chat, and email with strong ticket hygiene.
• Troubleshoot API integrations, systems issues, network and security-related impediments.
• Interpret API docs and create Tines workflows.
• Configure authentication such as OAuth and JWT.
• Document steps to connect to tools and new workflows.
• Build, troubleshoot, and modify workflows in remote sessions with customers.
• Communicate with Support and wider teams; act as voice of the customer.
• Identify product improvements and high-impact customer experience opportunities.

Skills

REST API

GraphQL API

LLM APIs

OAuth/JWT

HTTP/SSL

Communication

Python/TypeScript/Ruby

SQL/GraphQL

Autonomy

Tools

Docker

PostgreSQL

Redis/KeyDB

Load balancers

AWS

Azure

GKE

OpenShift

Job description

Tines is seeking a Technical Support Engineer to provide expert assistance to customers and colleagues, focusing on responding to, owning, and resolving users' technical queries. The role involves multi-channel support, API integrations, and building workflows with customer sessions.

Ideal candidates have 2+ years in SaaS support, solid API troubleshooting skills (REST/GraphQL), and experience with AI actions and developer docs. Weekend autonomy and on-call escalation may be required.