Senior Hotel Front Desk Lead — Guest Experience

The Alex Hotel; Dublin; On-site; EUR 29,000 - 31,000; Full time

Benefits offered by this job

Bike to work scheme

Employee discount

On-site parking

Job summary

The Alex Hotel in Dublin is seeking a receptionist to warmly welcome guests, manage check-in/out, and assist with inquiries. You will handle calls and emails, help guests with services, and ensure the lobby reflects our high standards.

Experience in hotel guest services is preferred, along with professionalism, attire, and a friendly demeanor. Opera hotel software experience is a plus. This is an in-person role in Ireland.

Qualifications

• Experience in customer service, ideally within the hotel industry.
• Guest-facing role requires professionalism and reliability.
• Immaculately turned out with a friendly, professional demeanor.

Responsibilities

• Greet and welcome guests with a warm, friendly approach.
• Handle check-in and check-out efficiently and accurately.
• Assist guests with enquiries about services and local attractions.
• Answer phone calls and emails, directing to the relevant teams.
• Maintain a tidy, welcoming lobby area and appearance.

Skills

Customer service experience

Tools

Opera hotel software

Job description

The Alex Hotel in Dublin is seeking a receptionist to warmly welcome guests, manage check-in/out, and assist with inquiries. You will handle calls and emails, help guests with services, and ensure the lobby reflects our high standards.

Experience in hotel guest services is preferred, along with professionalism, attire, and a friendly demeanor. Opera hotel software experience is a plus. This is an in-person role in Ireland.