Apprentice Service Advisor - Joe Duffy Athlone

Joe Duffy Group; Athlone; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Employee Assistance Programme

Industry Leading Training and Progress

Life Cover

Social Club

Bike to Work

20 days annual leave

PRSA

Job summary

Joe Duffy Group in Athlone is seeking an Apprentice Service Advisor to join our motor retail team. The role offers a minimum six months of structured training and the chance to train as a Service Advisor within Ireland's largest motor retail group.

The successful candidate will be the first point of contact for servicing queries, coordinate information between workshop and customers, and learn to upsell additional service work while maintaining service standards.

Qualifications

• Six months structured training will be provided.
• A full and clean Irish or EU driving licence is essential.
• A full-time work visa is essential for this role.
• Excellent customer service and communication skills.

Responsibilities

• Be the focal contact for customers needing servicing or repair.
• Coordinate information flow between workshop, dealership and customer.
• Handle service telephone and walk-in enquiries and qualify needs.
• Explain work to be carried out and obtain customer authorisation.
• Maintain systems and service records accurately.

Job description

Apprentice Service Advisor – Joe Duffy Athlone

Athlone, County Roscommon

Due to continued growth at Joe Duffy Group, we are now looking for an Apprentice Service Advisor with retail or sales experience to join our Joe Duffy business in Athlone.

This is a fantastic career opportunity to train as a Service Advisor with Ireland's largest motor retail group. Successful candidates will complete a minimum of six months structured and comprehensive training.

A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role.

Requirements

• To be the focal and experienced point of contact for Joe Duffy Athlone customers requiring servicing or repair to their vehicles.
• Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
• To manage all service telephone and walk-in enquiries on behalf of the dealership.
• Qualify service needs and diagnose vehicle running problems where appropriate.
• Establish understanding and an agreement with the customer of the work to be carried out.
• Calculate workshop capacity insuring that all details are entered onto the service workshop loading system.
• Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
• Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
• Understand and adhere to manufacturer brand service requirements.
• Maintain safe working practices and abide by the working rules and standards of the dealership.
• Maintain product knowledge.
• Maintain relevant systems ensuring accuracy at all times.

Likely To Be/have

• Impeccable appearance and well presented to work in a corporate environment.
• Good oral & written communication skills
• Excellent organisational skills
• Able to record accurately all relevant details
• Ability to 'up sell' additional work / accessories
• An ability to absorb and understand technical data and explain it to our customers as required
• A full, clean driving licence is an essential requirement for this role

We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits including:

• Employee Assistance Programme
• Industry Leading Training and Progression Plans
• Life Cover
• Social Club
• Bike to Work
• 20 days annual leave
• PRSA

This is a Trainee role and Joe Duffy Group have a comprehensive training programme in place which is tailored to suit individual's needs, and can take six months to complete. During this programme, you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service and everything you will require to have a successful career in aftersales. During this training, the emphasis is on learning and developing your skills, being mentored, observing experienced service advisors, classroom and brand training.

Ideally you will be able to demonstrate strong customer service, telesales, retail sales or customer contact experience. You do not need to have motor experience, but have a desire and understanding of the motor trade.

Third Party Or Agency Assistance is Not Required - Thank You

For more information, please contact [e-mail]

Joe Duffy Group is an equal opportunities employer