Apprentice Aftersales Advisor at Audi Approved:plus

Joe Duffy Group; Drogheda; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Employment Assistance Program

Industry-leading training

Bike to Work Scheme

20 days annual leave

Life cover

Active Social Club

Pension

Job summary

Joe Duffy Group is looking for a full-time trainee Aftersales Advisor to work at Audi Approved:plus in Drogheda. This role offers a fantastic opportunity to receive structured training as you support customers with servicing and parts needs.

During the six-month training program, you will learn vital skills in customer service, vehicle management, and dealership processes. A clean driving license and a keen interest in the motor trade are essential.

Qualifications

• A full and clean Irish or EU driving licence for manual cars is essential.
• Strong customer service experience preferred.
• Willingness to learn about the motor trade.

Responsibilities

• Be the first point of contact for customers needing service or parts.
• Manage service inquiries via phone and in-person.
• Qualify service needs and diagnose vehicle issues.
• Supply detailed parts quotations to customers.

Skills

Customer service

Telesales

Retail sales

Vehicle diagnosis

Job description

Apprentice Aftersales Advisor at Audi Approved:plus

Drogheda, Co. Louth

Due to continued growth within the group, we are currently recruiting for a full-time trainee Aftersales Advisor to work in our modern Audi Approved:plus facility in Drogheda.

This is a fantastic career opportunity to train as a Aftersales Advisor (Service and Parts) with Ireland's largest motor retail group. Successful candidates will complete a minimum of six months structured and comprehensive training.

A full and clean Irish or EU driving licence for manual cars is an absolutely essential requirement for this role.

Requirements:

• To be the focal and experienced point of contact for Joe Duffy customers requiring servicing or repair or parts for their vehicles.
• Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
• To manage all service telephone and walk-in enquiries on behalf of the dealership.
• Qualify service needs and diagnose vehicle running problems where appropriate.
• Establish understanding and an agreement with the customer of the work to be carried out.
• Calculate workshop capacity insuring that all details are entered onto the service workshop loading system.
• Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
• Receive, record and bin parts and consumables from the manufacturer and other suppliers ensuring accuracy of stock deliveries against agreed orders.
• Identify, locate, invoice and issue parts and consumables to customers and other departments using the computer system.
• Supply accurate and detailed parts quotations to internal departments, retail and trade customers.
• Administer parts invoices ensuring invoiced items are accountable.
• Establish customers needs for required parts, communicating relevant promotions and offers to customers when appropriate.
• Manage and control all parts administration requirements.
• Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
• Understand and adhere to manufacturer brand service requirements.
• Maintain safe working practices and abide by the working rules and standards of the dealership.
• Maintain relevant systems ensuring accuracy at all times.

This is a Trainee role and Joe Duffy Group have a comprehensive training program in place which is tailored to suit individual's needs and can take six months to complete. During this program, you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service and everything you will require to have a successful career in aftersales. During this training, the emphasis is on learning and developing your skills, being mentored, observing experienced service advisors, classroom and brand training.

Ideally you will be able to demonstrate strong customer service, telesales, retail sales or customer contact experience. You do not need to have motor experience, but a desire to work in and an understanding of the motor trade.

We will recognise and reward your hard work, achievements and loyalty with our excellent basic salary and below benefits package:

• Employment Assistance Program.
• Industry-leading training and progression plans.
• Bike to Work Scheme.
• 20 days of Annual Leave.
• Life cover.
• Active Social Club.
• Pension

A full and clean Irish or EU driving licence and a full time work VISA are essential requirements for this role