Apprentice Service Advisor at Kia

Joe Duffy Group; Dublin; On-site; EUR 22,000 - 26,000; Full time

Benefits offered by this job

Employee Assistance Programme

Industry Leading Training and Progress

Life Cover

Social Club

Bike to Work

20 days annual leave

Pension

Job summary

Joe Duffy Group in Ireland invites applications for a Trainee Service Advisor. You will be the focal point for Kia customers, handling service enquiries, qualifying needs, and explaining work to customers.

The program lasts up to six months with comprehensive training across processes, database management, and customer service. A full driving licence and interest in motor trade are required for this full-time role.

Qualifications

• Impeccable appearance and well presented for corporate environment.
• Good oral & written communication skills.
• Excellent organisational skills.
• Able to record accurately all relevant details.
• Ability to 'up sell' additional work / accessories.
• Ability to absorb and understand technical data and explain it to customers.
• A full, clean driving licence is an essential requirement for this role.

Responsibilities

• Be the focal and experienced contact for Kia customers needing servicing or repair.
• Manage information flow between workshop, dealership, and customer, ensuring excellent service.
• Handle all service telephone and walk-in enquiries; qualify service needs and diagnose issues where appropriate.
• Establish agreement with customer on work to be carried out and enter details into workshop system.
• Calculate workshop capacity and manage handover and administration of Customer Service Vehicles.
• Explain work carried out and obtain customer authorisation.
• Liaise with department manager on customer dissatisfaction; follow dealership procedures.
• Adhere to manufacturer service requirements.
• Maintain safe working practices and dealership standards.
• Maintain knowledge of the Kia range and update relevant systems.

Skills

Customer service

Communication skills

Organisational skills

Record keeping

Upselling

Technical data explanation

Driving licence

Telesales experience

Retail sales

Motor trade interest

Job description

Responsibilities

• To be the focal and experienced point of contact for Kia customers requiring servicing or repair to their vehicles.
• Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
• To manage all service telephone and walk-in enquiries on behalf of the dealership.

  Qualify service needs and diagnose vehicle running problems where appropriate.

  Establish understanding and an agreement with the customer of the work to be carried out.

• Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system.
• Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
• Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
• Understand and adhere to manufacturer brand service requirements.
• Maintain safe working practices and abide by the working rules and standards of the dealership.
• Maintain product knowledge on the full Kia range.
• Maintain relevant systems ensuring accuracy at all times.

Likely to be/have:

• Impeccable appearance and well presented to work in a corporate environment.
• Good oral & written communication skills
• Excellent organisational skills
• Able to record accurately all relevant details
• Ability to 'up sell' additional work / accessories
• An ability to absorb and understand technical data and explain it to our customers as required
• A full, clean driving licence is an essential requirement for this role

Benefits

• Employee Assistance Programme
• Industry Leading Training and Progression Plans
• Life Cover
• Social Club
• Bike to Work
• 20 days annual leave
• Pension

This is a Trainee role and Joe Duffy Group have a comprehensive training program in place which is tailored to suit individual's needs, and can take six months to complete. During this program, you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service and everything you will require to have a successful career in Aftersales. During this training, the emphasis is on learning and developing your skills, being mentored, observing experienced service advisors, classroom and brand training.

Ideally you will be able to demonstrate strong customer service, telesales, retail sales or customer contact experience. You do not need to have motor experience, but have a desire and understanding of the motor trade.

Note: A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role