Apprentice Service Advisor at Kia

Joe Duffy Group; Fingal; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Employee Assistance Programme

Industry Leading Training and Progress

Life Cover

Social Club

Bike to Work

20 days annual leave

Pension

Job summary

Joe Duffy Group in Ireland is offering a trainee role in Aftersales. You will be the primary contact for Kia customers needing servicing or repairs, coordinate with workshop and dealership, and ensure excellent service at every interaction.

The training program runs up to six months with mentorship and hands‑on learning across the Joe Duffy Group process, database management and customer service, building the skills for a rewarding career in motor retail.

Qualifications

• Customer service experience preferred.
• No motor experience required.
• Full Irish/EU driving licence and work visa required.
• Trainee role with comprehensive training in Aftersales.

Responsibilities

• Serve as focal point for Kia customers requiring servicing or repair.
• Coordinate information flow between workshop, dealership and customer.
• Handle service enquiries—qualify needs and diagnose running problems.
• Enter details into the service loading system and manage capacity.
• Oversee handover and explain work carried out to customers.
• Coordinate with department manager regarding customer dissatisfaction and follow-up.
• Maintain knowledge of Kia brand service requirements.
• Uphold safe working practices and dealership standards.

Skills

Impeccable appearance

Strong communication

Excellent organisation

Accurate record-keeping

Upselling/sales

Explain tech data to customers

Full clean driving licence

Job description

Responsibilities

• Serve as the focal and experienced point of contact for Kia customers requiring servicing or repair of their vehicles.
• Manage the flow of information between the workshop, the rest of the dealership and the customer, delivering excellent customer service at all times.
• Handle all service telephone and walk‑in enquiries on behalf of the dealership, qualifying service needs and diagnosing vehicle running problems where appropriate. Establish an understanding and agreement with the customer of the work to be carried out.
• Calculate workshop capacity and ensure all details are entered onto the service workshop loading system.
• Manage the handover and administration of customer service vehicles. Explain the work carried out on the vehicle, ensuring customers’ full understanding and authorisation.
• Coordinate any necessary liaison with the department manager regarding customer dissatisfaction and follow up in line with dealership procedures.
• Understand and adhere to manufacturer brand service requirements.
• Maintain safe working practices and abide by the working rules and standards of the dealership.
• Maintain product knowledge on the full Kia range.
• Maintain relevant systems and ensure accuracy at all times.

Desired Qualities

• Impeccable appearance and well presented for a corporate environment.
• Good oral and written communication skills.
• Excellent organisational skills.
• Ability to record accurately all relevant details.
• Capability to up‑sell additional work and accessories.
• Ability to absorb and understand technical data and explain it to customers as required.
• A full, clean driving licence is an essential requirement for this role.

Benefits

• Employee Assistance Programme
• Industry Leading Training and Progression Plans
• Life Cover
• Social Club
• Bike to Work
• 20 days annual leave
• Pension

Training Program

This is a trainee role and Joe Duffy Group has a comprehensive training program tailored to suit individual needs, which can take up to six months to complete. During this program you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service and everything required for a successful career in Aftersales. The emphasis is on learning and developing your skills, being mentored, observing experienced service advisors, classroom and brand training.

Requirements

Ideally you will have strong customer service, telesales, retail sales or customer contact experience. You do not need motor experience, but you should have a desire and understanding of the motor trade.

A full and clean Irish or EU driving licence and a full‑time work VISA are absolutely essential requirements for this role.