Trainee Service Advisor — Structured Training Path

Joe Duffy Group; Dublin; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Employee Assistance Programme

Industry Leading Training and Progress

Life Cover

Social ClubBike to Work

20 days annual leave

PRSA

Job summary

Joe Duffy Group, Ireland’s leading motor retailer, is recruiting for a bright and ambitious apprentice/trainee Service Advisor to work in our state-of-the-art BMW dealership. This is a fantastic career opportunity with six months of structured training.

The role offers full-time hours, a competitive salary and benefits package, and the chance to develop skills in customer service, product knowledge and vehicle service processes.

Qualifications

• Exceptional customer facing skills to create customer confidence by ensuring customer awareness of all products & services available.
• Professional; highest standards of courtesy & efficiency; enthusiastic.
• Computer literate - to be able to record / amend customer details accurately.
• Ability to work under pressure and remain calm - to handle upset / demanding customers effectively.
• Accuracy in detailing customer requirements on job cards / invoice.
• To follow up and provide feedback to customers on the status of their vehicle.
• To ensure that all work requested has been carried out & charged for.
• Excellent personal presentation and always reflects the company's corporate image.

Responsibilities

• This is a Trainee role with Joe Duffy Group's comprehensive training program, designed to develop essential service advisory skills over six months.
• Record and update customer details and service requirements accurately.
• Assist with upselling additional work and accessories where appropriate.
• Explain basic technical information to customers and keep them informed on service status.

Skills

Customer facing skills

Communication skills

Computer literacy

Attention to detail

Upsell ability

Professional appearance

Work under pressure

Job description

Joe Duffy Group, Ireland’s leading motor retailer, is recruiting for a bright and ambitious apprentice/trainee Service Advisor to work in our state-of-the-art BMW dealership. This is a fantastic career opportunity with six months of structured training.

The role offers full-time hours, a competitive salary and benefits package, and the chance to develop skills in customer service, product knowledge and vehicle service processes.