Airport Lounge Host: 5-Star Service & Career Growth

Baxterstore; Dublin; On-site; EUR 18,000 - 25,000; Full time

Benefits offered by this job

20 Days holiday increasing with tenure

Birthday paid day off

26 weeks maternity leave (paid)

Secondary carer leave (4 weeks paid)

Paid Wedding/commitment day leave

Free meals on shift

Pension and life insurance

Perkbox discounts on high street shops

Job summary

When joining BaxterStorey at Dublin Airport Terminal 2, you will serve as a lounge host delivering 5-star hospitality. You greet guests, take orders, and ensure a premium customer experience across a busy lounge environment.

You will work a combination of early and late shifts with a focus on friendly, professional service, including handling requests and maintaining spotless lounge standards while upholding COSHH and safety guidelines.

Qualifications

• Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Friendly and approachable demeaner, with a genuine desire to provide exceptional customer service.
• Ability to work well under pressure and handle customer complaints effectively.

Responsibilities

• To provide a professional, 5-star level of hospitality catering, ensuring that company standards are maintained and that the customer experience is always a positive one.
• Greet customers warmly and create a welcoming atmosphere.
• Take orders accurately and efficiently. Serve food and beverages promptly, maintaining a high level of attention to detail.
• Handle customer complaints and resolve issues professionally and courteously.
• Ensure the lounge is kept clean and tidy, clearing regularly, sweeping, mopping, and taking out rubbish. Clean and sanitise tables, counters, and service areas regularly.
• Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
• Assist in monitoring inventory/stock levels and report any shortages to the management.
• Maintain a positive work environment by fostering teamwork and cooperation
• Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
• Adhering to dress code policies. Demonstrate excellence
• Adhere to food safety and hygiene regulations to maintain a safe environment.
• Follow proper hand hygiene procedures and maintain personal cleanliness.
• Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment.

Skills

Customer service

Communication

Multitasking

Teamwork

Job description

When joining BaxterStorey at Dublin Airport Terminal 2, you will serve as a lounge host delivering 5-star hospitality. You greet guests, take orders, and ensure a premium customer experience across a busy lounge environment.

You will work a combination of early and late shifts with a focus on friendly, professional service, including handling requests and maintaining spotless lounge standards while upholding COSHH and safety guidelines.