Airport Lounge Supervisor

Sodexo; Dublin; On-site; EUR 19,000 - 28,000; Full time

Benefits offered by this job

Wellbeing platform access

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan

Learning & development tools

Bike to Work Scheme

Enhanced benefits and leave policies

Job summary

Sodexo Ireland is seeking an experienced Lounge Supervisor for its premium airport lounge at Dublin Airport. You will lead a dedicated team to deliver a seamless, first-class guest experience in a luxury environment, ensuring standards of service, safety and presentation are consistently met.

The role requires strong leadership, the ability to manage staffing, and collaboration with airport partners. A rotating shift pattern is involved, including mornings, evenings, weekends and holidays, with

Qualifications

• Must have supervisory or management experience in luxury hospitality.
• Experience in five-star hotels, premium lounges or similar high-end customer service settings.
• Exceptional leadership and people management abilities.
• Outstanding communication and interpersonal skills.
• Calm and confident under pressure.

Responsibilities

• Lead, motivate and develop a team of hospitality professionals to deliver an exceptional guest experience.
• Supervise the daily operation of the lounge, ensuring service standards are consistently achieved.
• Act as the main point of contact for guests, resolving enquiries and service issues with confidence and professionalism.
• Ensure the lounge is presented to the highest standards of cleanliness, comfort and luxury at all times.
• Monitor food and beverage presentation, quality and replenishment throughout the day.
• Support recruitment, onboarding and ongoing training of team members.
• Conduct regular team briefings and provide coaching and performance feedback.
• Manage staffing levels to meet operational demands while maintaining outstanding service.
• Ensure compliance with food safety, health & safety and company policies.
• Work collaboratively with airport partners and internal stakeholders to ensure seamless daily operations.
• Drive a culture of continuous improvement and service excellence.

Skills

Supervisory experience

Hospitality leadership

People management

Communication skills

Guest service excellence

Job description

• Full time
• 37.5 hours per week
• 5 Days over 7
• €17.00 per hour
• Opportunities for career development
  
• Plus our Sodexo employee benefits package

Airport Lounge Supervisor

Dublin Airport - Full time

Please note: Due to airport security requirements, applicants must hold a valid passport with at least 6 months' validity remaining, have a minimum B2 level of English, and be able to successfully complete Garda Vetting and Aviation Security Clearance. Employment is conditional upon meeting all of these requirements.

We are looking for an outstanding Lounge Supervisor to join our premium airport lounge operation at Dublin Airport. This is an exciting opportunity for an experienced hospitality professional who is passionate about delivering exceptional guest experiences and leading high-performing teams in a fast-paced, luxury environment.

Our lounges provide a tranquil, premium experience for travellers seeking comfort, outstanding service and attention to detail before their journey. As Lounge Supervisor, you will play a key role in ensuring every guest receives a seamless, first-class experience while leading the daily operation and inspiring your team to consistently exceed expectations.

What you'll do:

• Lead, motivate and develop a team of hospitality professionals to deliver an exceptional guest experience.
• Supervise the daily operation of the lounge, ensuring service standards are consistently achieved.
• Act as the main point of contact for guests, resolving enquiries and service issues with confidence and professionalism.
• Ensure the lounge is presented to the highest standards of cleanliness, comfort and luxury at all times.
• Monitor food and beverage presentation, quality and replenishment throughout the day.
• Support recruitment, onboarding and ongoing training of team members.
• Conduct regular team briefings and provide coaching and performance feedback.
• Manage staffing levels to meet operational demands while maintaining outstanding service.
• Ensure compliance with food safety, health & safety and company policies.
• Work collaboratively with airport partners and internal stakeholders to ensure seamless daily operations.
• Drive a culture of continuous improvement and service excellence.

What you'll bring:

• Previous supervisory or management experience within a luxury hospitality environment.
• Experience in five-star hotels, premium restaurants, executive lounges, private members' clubs, luxury retail hospitality or similar high-end customer service settings.
• Exceptional leadership and people management skills.
• Outstanding communication and interpersonal abilities.
• A calm, confident approach under pressure.
• Strong organisational and problem-solving skills.
• A passion for delivering world-class customer service.
• Flexibility to work a rotating shift pattern, including early mornings, evenings, weekends and public holidays.
• The ability to work within the security requirements of Dublin Airport.

Why Sodexo?:

Working with Sodexo is more than a job; it’s a chance tobe part of something greater.

Belong in a company and team that values you foryou.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater?

Belong in a team, thrive in service.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications