Premium Lounge Manager: Hospitality & Guest Experience

BaxterStorey Ireland; Dublin; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

20 Days holiday increasing with tenure

Birthday paid day off

3 paid volunteering days

3 days paid grandparent leave

Pension and life insurance

Job summary

BaxterStorey Ireland is hiring a proactive Lounge Manager to lead premium hospitality delivery at Dublin Airport’s Aer Lingus Lounges. You’ll manage a dedicated team, drive guest experience and uphold luxury service standards.

The role focuses on strong people leadership, operational excellence in high-end hospitality, and building a positive workplace culture in collaboration with the Operations Manager. A passion for exceptional service is essential.

Qualifications

• Worked within a high end, fine dining or hotel environment.
• Previous experience commensurate with role.
• Have a contagious passion for food and customer experience.
• You draw satisfaction from managing, training, and supporting a team.
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance.
• Excellent delegation and influencing skills.
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure.
• Meticulous organisational abilities; high attention to detail.
• Concise and effective verbal and written communication.
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.
• Excellent strategic thinking and critical reasoning skills.
• Works according to the BaxterStorey core values.

Responsibilities

• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards.
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business.
• Continually look to develop your team through mentoring, training, recognition, and empowerment.
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation.
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance.

Skills

High-end hospitality

Team leadership

Budgeting

Analytical thinking

Communication

Strategic thinking

Job description

BaxterStorey Ireland is hiring a proactive Lounge Manager to lead premium hospitality delivery at Dublin Airport’s Aer Lingus Lounges. You’ll manage a dedicated team, drive guest experience and uphold luxury service standards.

The role focuses on strong people leadership, operational excellence in high-end hospitality, and building a positive workplace culture in collaboration with the Operations Manager. A passion for exceptional service is essential.