Airport Lounge Host - 5-Star Service & Flexible Shifts

BaxterStorey; Dublin; Presencial; EUR 27 000 - 37 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

20 Days holiday increasing with tenure

Birthday day off

3 paid volunteering days

3 days paid grandparent leave

Maternity leave (26 weeks)

Resumo da oferta

BaxterStorey is hiring for Lounge Host roles at Dublin Airport Terminal 2. The position offers full-time and part-time options with shifts across early and late hours.

The role involves delivering 5-star hospitality, greeting guests, taking orders, serving, and maintaining the lounge to the highest standards. Candidates should have prior customer service experience in hospitality, excellent communication skills, and the ability to multitask in a busy environment.

Qualificações

• Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Friendly and approachable demeanour, with a genuine desire to provide exceptional customer service.
• Ability to work well under pressure and handle customer complaints effectively.

Responsabilidades

• Greet customers warmly and create a welcoming atmosphere.
• Take orders accurately and serve promptly, maintaining attention to detail.
• Handle customer complaints and resolve issues professionally and courteously.
• Keep lounge clean and tidy, clearing regularly and sanitising surfaces.
• Monitor and restock condiments, napkins, and cutlery as needed.
• Assist in monitoring inventory and report shortages to management.
• Foster teamwork and a positive work environment.
• Follow COSHH regulations and use protective equipment when handling chemicals.
• Adhere to dress code and maintain high standards of excellence.
• Follow food safety and hygiene regulations, including temperature controls and sanitation.

Conhecimentos

Customer service experience

Communication

Attention to detail

Multitasking

Under pressure

Complaint handling

Descrição da oferta de emprego

BaxterStorey is hiring for Lounge Host roles at Dublin Airport Terminal 2. The position offers full-time and part-time options with shifts across early and late hours.

The role involves delivering 5-star hospitality, greeting guests, taking orders, serving, and maintaining the lounge to the highest standards. Candidates should have prior customer service experience in hospitality, excellent communication skills, and the ability to multitask in a busy environment.