Lounge Host - Aer Lingus Lounge Dublin Airport

BaxterStorey; Dublin; On-site; EUR 37,507,915 - 50,746,651; Full time

Benefits offered by this job

20 Days holiday increasing with tenure

Birthday day off

3 paid volunteering days

3 days paid grandparent leave

Maternity leave (26 weeks)

Job summary

BaxterStorey is hiring for Lounge Host roles at Dublin Airport Terminal 2. The position offers full-time and part-time options with shifts across early and late hours.

The role involves delivering 5-star hospitality, greeting guests, taking orders, serving, and maintaining the lounge to the highest standards. Candidates should have prior customer service experience in hospitality, excellent communication skills, and the ability to multitask in a busy environment.

Qualifications

• Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Friendly and approachable demeanour, with a genuine desire to provide exceptional customer service.
• Ability to work well under pressure and handle customer complaints effectively.

Responsibilities

• Greet customers warmly and create a welcoming atmosphere.
• Take orders accurately and serve promptly, maintaining attention to detail.
• Handle customer complaints and resolve issues professionally and courteously.
• Keep lounge clean and tidy, clearing regularly and sanitising surfaces.
• Monitor and restock condiments, napkins, and cutlery as needed.
• Assist in monitoring inventory and report shortages to management.
• Foster teamwork and a positive work environment.
• Follow COSHH regulations and use protective equipment when handling chemicals.
• Adhere to dress code and maintain high standards of excellence.
• Follow food safety and hygiene regulations, including temperature controls and sanitation.

Skills

Customer service experience

Communication

Attention to detail

Multitasking

Under pressure

Complaint handling

Job description

Company Description

Title: Lounge Host, Full‑time and part‑time roles available

Location: Dublin Airport Terminal 2

Hours of work: 5 over 7

Rate of Pay: €15.40 per hour

You will be required to work a combination of early and late shifts.

It's important you live a commutable distance from the airport if you rely on public transport, considering the start and finish times.

As this role is based at Dublin Airport, you will be required to complete mandatory pre‑employment checks. These include providing 5 years of verifiable employment history, undergoing an Irish Garda Vetting check, and, if you have lived outside Ireland for more than 6 months, obtaining an overseas Police Clearance Certificate from the relevant Ireland‑based embassy.

Benefits:

• 20 Days holiday increasing with tenure
• Plus your birthday as paid day off
• 3 paid volunteering days
• 3 days paid grandparent leave
• 26 week’s enhanced maternity leave (paid)
• Secondary carer leave (enhanced; 4 weeks paid)
• Paid Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Job Description

To provide a professional, 5‑star level of hospitality catering, ensuring that company standards are maintained and that the customer experience is always a positive one.

• Greet customers warmly and create a welcoming atmosphere.
• Take orders accurately and efficiently. Serve food and beverages promptly, maintaining a high level of attention to detail.
• Handle customer complaints and resolve issues professionally and courteously.
• Ensure the lounge is kept clean and tidy, clearing regularly, sweeping, mopping, and taking out rubbish. Clean and sanitise tables, counters, and service areas regularly.
• Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
• Assist in monitoring inventory/stock levels and report any shortages to the management.
• Maintain a positive work environment by fostering teamwork and cooperation.
• Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
• Adhering to dress code policies. Demonstrate excellence.
• Adhere to food safety and hygiene regulations to maintain a safe environment.
• Follow proper hand hygiene procedures and maintain personal cleanliness.
• Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment.

Qualifications

• Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast‑paced environment.
• Friendly and approachable demeanour, with a genuine desire to provide exceptional customer service.
• Ability to work well under pressure and handle customer complaints effectively.

Equal Employment Opportunity Statement

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.