Luxury Airport Lounge Supervisor | Career Growth

Sodexo; Dublin; On-site; EUR 19,000 - 28,000; Full time

Benefits offered by this job

Wellbeing platform access

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan

Learning & development tools

Bike to Work Scheme

Enhanced benefits and leave policies

Job summary

Sodexo Ireland is seeking an experienced Lounge Supervisor for its premium airport lounge at Dublin Airport. You will lead a dedicated team to deliver a seamless, first-class guest experience in a luxury environment, ensuring standards of service, safety and presentation are consistently met.

The role requires strong leadership, the ability to manage staffing, and collaboration with airport partners. A rotating shift pattern is involved, including mornings, evenings, weekends and holidays, with

Qualifications

• Must have supervisory or management experience in luxury hospitality.
• Experience in five-star hotels, premium lounges or similar high-end customer service settings.
• Exceptional leadership and people management abilities.
• Outstanding communication and interpersonal skills.
• Calm and confident under pressure.

Responsibilities

• Lead, motivate and develop a team of hospitality professionals to deliver an exceptional guest experience.
• Supervise the daily operation of the lounge, ensuring service standards are consistently achieved.
• Act as the main point of contact for guests, resolving enquiries and service issues with confidence and professionalism.
• Ensure the lounge is presented to the highest standards of cleanliness, comfort and luxury at all times.
• Monitor food and beverage presentation, quality and replenishment throughout the day.
• Support recruitment, onboarding and ongoing training of team members.
• Conduct regular team briefings and provide coaching and performance feedback.
• Manage staffing levels to meet operational demands while maintaining outstanding service.
• Ensure compliance with food safety, health & safety and company policies.
• Work collaboratively with airport partners and internal stakeholders to ensure seamless daily operations.
• Drive a culture of continuous improvement and service excellence.

Skills

Supervisory experience

Hospitality leadership

People management

Communication skills

Guest service excellence

Job description

Sodexo Ireland is seeking an experienced Lounge Supervisor for its premium airport lounge at Dublin Airport. You will lead a dedicated team to deliver a seamless, first-class guest experience in a luxury environment, ensuring standards of service, safety and presentation are consistently met.

The role requires strong leadership, the ability to manage staffing, and collaboration with airport partners. A rotating shift pattern is involved, including mornings, evenings, weekends and holidays, with