Air Export Operational Supervisor

DSV - Global Transport and Logistics; Shannon; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement

Salary Sacrifice Cycle Scheme

Employee counselling

Company Pension

Job summary

DSV – Global transport and logistics in Shannon is seeking an Air Export Operational Supervisor to lead daily airfreight exports, plan workloads, and ensure service levels. You will manage a team, organise cover, and drive on-time performance.

The role focuses on maintaining efficient processes, delivering against KPIs, and providing coaching to teammates while working in a busy, customer-focused environment. Candidates should have experience in airfreight leadership and a proactive approach.

Qualifications

• Experience in a Team Leader or senior operational role within airfreight.
• Strong understanding of import/export processes and logistics operations.
• Ability to lead, motivate, and support teams in a fast-paced environment.
• Structured, detail-oriented approach with a focus on quality and performance.
• Confidence handling escalations and making decisions under pressure.
• Commercial awareness and understanding of customer service agreements.
• Strong communication skills and ability to drive consistent ways of working.

Responsibilities

• Plan and coordinate daily workloads, ensuring fair and effective task allocation
• Organise cover for holidays, absences, and peak periods to maintain service continuity
• Support the team in prioritising urgent, time-sensitive shipments and KPI-critical tasks
• Ensure customer KPIs and service expectations are clearly understood and consistently delivered
• Monitor operational performance and act early when service levels are at risk
• Support performance recovery activities where additional focus is needed
• Maintain clear, accurate, and accessible work instructions for all customer lanes and processes
• Identify gaps, standardise ways of working, and ensure consistency across the team
• Act as the first point of escalation for operational and customer queries
• Resolve issues professionally and support the team in complex situations
• Identify scope creep and ensure work aligns with agreed customer requirements
• Highlight inefficiencies, cost risks, or uncharged activities to support commercial control
• Communicate operational updates clearly and ensure changes are implemented consistently
• Support your team through change and represent their feedback to management
• Identify training needs and support ongoing development across the team
• Promote cross-training and reduce reliance on individual knowledge
• Contribute to branch and departmental meetings with performance insights and operational updates

Skills

Team leadership

Airfreight operations

Import/export processes

Leadership & motivation

Structured, detail-oriented

Decision making under pressure

Commercial awareness

Communication skills

Job description

Job Req Number: 119016. Time Type: Full Time. At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

Air Export Operational Supervisor

Shannon

Mon-Fri, 37.5 hours per week

You don’t just manage tasks — you create structure, clarity, and momentum for your team.

As an Operational Team Leader at DSV, you are responsible for the daily coordination and performance of our export airfreight operations. You ensure work is delivered efficiently, customer expectations are met, and your team is supported to succeed.

In a world where supply chains must stay in motion, your leadership makes a real difference — for customers, for your colleagues, and for the business.

What will you be doing?

• Plan and coordinate daily workloads, ensuring fair and effective task allocation
• Organise cover for holidays, absences, and peak periods to maintain service continuity
• Support the team in prioritising urgent, time-sensitive shipments and KPI-critical tasks
• Ensure customer KPIs and service expectations are clearly understood and consistently delivered
• Monitor operational performance and act early when service levels are at risk
• Support performance recovery activities where additional focus is needed
• Maintain clear, accurate, and accessible work instructions for all customer lanes and processes
• Identify gaps, standardise ways of working, and ensure consistency across the team
• Act as the first point of escalation for operational and customer queries
• Resolve issues professionally and support the team in complex situations
• Identify scope creep and ensure work aligns with agreed customer requirements
• Highlight inefficiencies, cost risks, or uncharged activities to support commercial control
• Communicate operational updates clearly and ensure changes are implemented consistently
• Support your team through change and represent their feedback to management
• Identify training needs and support ongoing development across the team
• Promote cross-training and reduce reliance on individual knowledge
• Contribute to branch and departmental meetings with performance insights and operational updates

About You

• Experience in a Team Leader or senior operational role within airfreight
• Strong understanding of import/export processes and logistics operations
• Ability to lead, motivate, and support teams in a fast-paced environment
• A structured, detail-oriented approach with a focus on quality and performance
• Confidence handling escalations and making decisions under pressure
• Commercial awareness and understanding of customer service agreements
• Strong communication skills and ability to drive consistent ways of working

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Cycle Scheme
• Employee counselling, for support with physical and mental wellbeing
• Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and background checks.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Visit dsv.com and follow us on LinkedIn and Facebook.