AI Adoption & Outcomes Architect – UKI

Notion; Dublin; Remote; EUR 123,000 - 138,000; Full time

Benefits offered by this job

Equity

Competitive pay

Job summary

Notion is hiring in Ireland for an Outcomes Architect to own adoption, value delivery, and renewal outcomes across named accounts. You’ll partner with Solutions Consultants on strategy, co-design workflows, and build durable AI-enabled systems inside Notion.

You’ll drive outcomes with flat or at-risk renewals, contribute to predictable revenue, and lead mutual success plans that show ROI to executives. This is a high-impact customer success role at Notion.

Qualifications

• Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment.
• Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans.
• Technical fluency and presence as a trusted advisor—capable of co-design, configuring, and troubleshooting Notion workspaces and workflows.
• Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy.
• Ability to design and help customers build workflows that drive usage-based consumption, connecting adoption patterns to measurable commercial outcomes.

Responsibilities

• Drive workflow adoption and value realization for a book of named accounts ensuring your customers know how to deliver outcomes with Notion
• Contribute directly to NRR with predictable renewal and expansion pipeline and proactive product adoption for your book of business
• Partner closely with Solutions Consultants on strategy for expansion and renewal for shared accounts, including owning the commercial opportunity for flat and at-risk renewals
• Define and maintain mutual success plans that proactively guide customers through their AI Transformation and demonstrate ROI to executive-level stakeholders with periodic business reviews
• Facilitate use-case consultations that guide customers through their continuous Solutions Design and identify new workflow opportunities that drive outcomes and increase value with Notion
• Identify opportunities to engage Services for customers with complex or technical implementation needs and partner closely with the Services team throughout delivery to ensure successful outcomes and value delivered
• Learn Notion’s product and the broader AI ecosystem inside and out so you can be best suited help customers navigate new ways of working and build durable systems in Notion as the underlying system
• Help build and deliver OA programs that generate customer and business outcomes across Notion’s install base.
• Set the bar for product and AI fluency across the team and ensure your team masters Notion’s product and maintains an expert-level knowledge of the AI ecosystem.

Skills

Adoption

Discovery

Tech fluency

Commercial awareness

Workflow design

Program management

Customer empathy

AI fluency

Job description

Notion is hiring in Ireland for an Outcomes Architect to own adoption, value delivery, and renewal outcomes across named accounts. You’ll partner with Solutions Consultants on strategy, co-design workflows, and build durable AI-enabled systems inside Notion.

You’ll drive outcomes with flat or at-risk renewals, contribute to predictable revenue, and lead mutual success plans that show ROI to executives. This is a high-impact customer success role at Notion.