Outcomes Architect UKI — Drive Adoption & Value

Wwshemi; Dublin; Remote; EUR 123.000 - 138.000; Vollzeit

Zusammenfassung

Notion is seeking an Outcomes Architect to own workflow adoption and value delivery for a portfolio of named accounts in an AI-native environment. You’ll partner with Solutions Consultants on strategy, expand opportunities, and drive measurable ROI while shaping renewal outcomes and commercial plans.

You’ll work to strengthen customer partnerships, forecast revenue, and guide customers through AI transformation with mutual success plans and proactive engagements.

Qualifikationen

• Experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
• Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans
• Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy
• Ability to design and help customers build workflows that drive usage based consumption, connecting adoption patterns to measurable commercial outcomes
• Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts
• You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems

Aufgaben

• Drive workflow adoption and value realization for a book of named accounts ensuring your customers know how to deliver outcomes with Notion
• Contribute directly to NRR with predictable renewal and expansion pipeline and proactive product adoption for your book of business
• Partner closely with Solutions Consultants on strategy for expansion and renewal for shared accounts, including owning the commercial opportunity for flat and at-risk renewals
• Define and maintain mutual success plans that proactively guide customers through their AI Transformation and demonstrate ROI to executive-level stakeholders with periodic business reviews
• Facilitate use-case consultations that guide customers through their continuous Solutions Design and identify new workflow opportunities that drive outcomes and increase value with Notion
• Identify opportunities to engage Services for customers with complex or technical implementation needs and partner closely with the Services team throughout delivery to ensure successful outcomes and value delivered
• Learn Notion’s product and the broader AI ecosystem inside and out so you can be best suited help customers navigate new ways of working and build durable systems in Notion as the underlying system
• Help build and deliver OA programs that generate customer and business outcomes across Notion’s install base.
• Set the bar for product and AI fluency across the team and ensure your team masters Notion’s product and maintains an expert-level knowledge of the AI ecosystem.

Kenntnisse

Customer adoption

Discovery instincts

Co-design

Commercial awareness

Workflow design

Program management

Urgency & empathy

AI fluency

Tools

Notion

Jobbeschreibung

Notion is seeking an Outcomes Architect to own workflow adoption and value delivery for a portfolio of named accounts in an AI-native environment. You’ll partner with Solutions Consultants on strategy, expand opportunities, and drive measurable ROI while shaping renewal outcomes and commercial plans.

You’ll work to strengthen customer partnerships, forecast revenue, and guide customers through AI transformation with mutual success plans and proactive engagements.