Agent, Cloud Solutions (Sales)

Sherweb Inc.; Leinster; Hybrid; EUR 45,000 - 60,000; Full time

Job summary

Sherweb Inc. in Dublin (Hybrid) is seeking a Customer Success professional to act as the main point of contact for incoming calls and requests from customers and partners. You will ensure timely delivery of solutions, provide onboarding and training, and support both new and existing customers.

The role emphasizes customer-driven outcomes, strong communication, and collaboration with sales, clients, and partners to maximize satisfaction and retention.

Qualifications

• Minimum experience in customer contact (telesales, call center or helpdesk).
• Familiarity with MSPs and their operations.
• Excellent communication and interpersonal skills.

Responsibilities

• Ensure timely and successful delivery of Sherweb's solutions according to customer needs and objectives.
• Accompany customers on their journey by providing platform training, onboarding and support for new and existing customers.
• Collect customer feedback and identify opportunities to improve products and services.
• Provide pre- and post-sales support.
• Contribute to customer and partner retention by offering efficient and professional solutions.
• Prioritize first-contact resolutions and quick problem-solving to understand and resolve issues.
• Drive customer engagement through meaningful conversations.

Skills

Customer service

Telesales

Call center

Communication

Job description

Location : Hybrid(2 days a week from Dublin office)

Stand Out of the Cloud.

At Sherweb, we believe there's always a different way forward. We help businesses navigate the cloud with confidence, curiosity, and expertise, and we bring that same mindset to our people.

If you're looking for a place where you can challenge assumptions, explore new opportunities, and build a career that's uniquely yours, you've come to the right place. Here, you won't be asked to fit a predetermined path. You'll be encouraged to discover what's possible and go further than you thought you could.

Here's how you will contribute to the success of the company

Our team goal is to make sure people use the best tools to work efficiently. You will contribute to this objective by being the main point of contact for all incoming calls, various requests from our direct customers as well as from our partners. Succeeding in this role means having the customer's concern at the heart of your actions while being attentive to needs. To do this, you will collaborate with sales advisors, direct clients, partners and other key stakeholders.

Here's what your day-to-day will look like in this role

• Ensure the timely and successful delivery of Sherweb's solutions according to customer needs and objectives.
• Accompany our customers on their journey of learning but providing full platform training, onboarding and supporting both new and existing customers.
• Collect customer feedback and identify opportunities to continuously improve our product and service offerings.
• Provide pre- and post-sales support.
• Play an important role in retaining our customers and partners by offering best-in-class, efficient and professional solutions as required.
• Have a strong focus on first-contact resolutions and problem-solving with a high sense of urgency to understand and resolve customer issues.
• Drive customer engagement and delight through meaningful and memorable conversations.

Here's what you need to have and master to get the job

• You are driven by helping customers.
• You take pride in resolving issues within tight timelines.
• You are passionate about Customer Experience and in delighting them at each contact.
• You are a natural, personable and dedicated team player.
• Prior customer contact experience (telesales, call center, helpdesk).
• Familiarity with Managed Service Providers (MSPs) and their operations.
• Excellent communication and interpersonal skills.

A workplace built for people who like to explore

A welcoming and diverse culture where different perspectives help us discover better ways forward

Modern tools and technologies that empower you to do your best work

A results-driven environment that values initiative, curiosity, and fresh thinking

The freedom to take ownership, try new approaches, and make a meaningful impact

Annual performance and compensation reviews that recognize growth and contribution

Talented, supportive colleagues who are always willing to share knowledge and learn from one another

A flexible total rewards package designed around you

Vacation entitlement that recognizes your previous experience

Additional paid time off to rest, recharge, and come back inspired

Flexible benefits that adapt to your needs and stage of life

Flexible savings options to help you plan for what's next

The freedom to grow your way

Your career doesn't have to follow a predetermined route. Whether you're looking to deepen your expertise, explore a new role, take on bigger challenges, or discover skills you never knew you had, we'll give you the space, support, and opportunities to make it happen.

And of course, there's SherwebLife

Our people are spread across different locations, backgrounds, and experiences, but we make time to connect. From virtual events to in-person gatherings, SherwebLife brings us together to celebrate, learn, have fun, and create memorable moments throughout the year.

Stand Out of the Cloud. Discover how far your curiosity can take you.