Agent, Cloud Solutions (Sales)

Sherweb; Dublin; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Competitive base salary

Vacation entitlement

Flexible benefits

Flexible savings options

Annual performance reviews

Job summary

Sherweb in Ireland is seeking a customer-focused professional to be the main point of contact for incoming calls and requests from customers and partners. You will deliver onboarding, training, and ongoing support to ensure successful adoption of Sherweb solutions.

This hybrid role (2 days in the Dublin office) emphasizes first-contact resolutions, proactive problem solving, and close collaboration with sales, direct clients, and MSP partners to drive satisfaction and retention.

Qualifications

• Prior customer contact experience (telesales, call center, helpdesk).
• Excellent communication and interpersonal skills.
• Driven by helping customers and resolving issues within tight timelines.
• Familiarity with MSPs and their operations.

Responsibilities

• Serve as the main point of contact for incoming calls from customers and partners.
• Provide platform training, onboarding and ongoing support to customers.
• Collect feedback and identify opportunities to improve products and services.
• Support pre- and post-sales activities and work with sales and partners.
• Aim for first-contact resolution and proactive problem solving to delight customers.

Skills

Customer focus

Communication

First-contact resolution

Problem solving

Team player

Attentive to needs

Job description

Location : Hybrid (2 days a week from Dublin office)

Stand Out of the Cloud.

At Sherweb, we believe there's always a different way forward. We help businesses navigate the cloud with confidence, curiosity, and expertise, and we bring that same mindset to our people.

If you're looking for a place where you can challenge assumptions, explore new opportunities, and build a career that's uniquely yours, you've come to the right place. Here, you won't be asked to fit a predetermined path. You'll be encouraged to discover what's possible and go further than you thought you could.

Here's how you will contribute to the success of the company

Our team goal is to make sure people use the best tools to work efficiently. You will contribute to this objective by being the main point of contact for all incoming calls, various requests from our direct customers as well as from our partners. Succeeding in this role means having the customer's concern at the heart of your actions while being attentive to needs. To do this, you will collaborate with sales advisors, direct clients, partners and other key stakeholders.

Here's what your day-to-day will look like in this role

• Ensure the timely and successful delivery of Sherweb’s solutions according to customer needs and objectives.
• Accompany our customers on their journey of learning but providing full platform training, onboarding and supporting both new and existing customers.
• Collect customer feedback and identify opportunities to continuously improve our product and service offerings.
• Provide pre- and post-sales support.
• Play an important role in retaining our customers and partners by offering best-in-class, efficient and professional solutions as required.
• Have a strong focus on first-contact resolutions and problem-solving with a high sense of urgency to understand and resolve customer issues.
• Drive customer engagement and delight through meaningful and memorable conversations.

Here's what you need to have and master to get the job

• You are driven by helping customers.
• You take pride in resolving issues within tight timelines.
• You are passionate about Customer Experience and in delighting them at each contact.
• You are a natural, personable and dedicated team player.
• Prior customer contact experience (telesales, call center, helpdesk).
• Familiarity with Managed Service Providers (MSPs) and their operations.
• Excellent communication and interpersonal skills.

A Workplace Built For People Who Like To Explore

• A welcoming and diverse culture where different perspectives help us discover better ways forward
• Modern tools and technologies that empower you to do your best work
• A results-driven environment that values initiative, curiosity, and fresh thinking
• The freedom to take ownership, try new approaches, and make a meaningful impact
• Annual performance and compensation reviews that recognize growth and contribution
• Talented, supportive colleagues who are always willing to share knowledge and learn from one another

A flexible total rewards package designed around you

• Competitive base salary
• Vacation entitlement that recognizes your previous experience
• Additional paid time off to rest, recharge, and come back inspired
• Flexible benefits that adapt to your needs and stage of life
• Flexible savings options to help you plan for what's next

The freedom to grow your way

Your career doesn't have to follow a predetermined route. Whether you're looking to deepen your expertise, explore a new role, take on bigger challenges, or discover skills you never knew you had, we'll give you the space, support, and opportunities to make it happen.

And of course, there's SherwebLife

Our people are spread across different locations, backgrounds, and experiences, but we make time to connect. From virtual events to in‑person gatherings, SherwebLife brings us together to celebrate, learn, have fun, and create memorable moments throughout the year.

Stand Out of the Cloud. Discover how far your curiosity can take you.

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