Aftersales Administrator - Premium Brand Support

Auto-Boland; Kilkenny; Presencial; EUR 30.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bike to work scheme

Descripción de la vacante

Auto Boland is seeking an Aftersales Administrator in Kilkenny, Ireland. The role focuses on delivering a premium customer experience within a busy dealership, providing essential administrative and customer service support across the aftersales journey.

The ideal candidate will have strong communication and organisational skills, be proficient with CRM systems, and able to prioritise tasks in a fast-paced environment. Permanent, full-time position with a competitive salary and bonus potential.

Formación

• Previous administrative, customer service or dealership experience is advantageous.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Confident using computer systems, CRM platforms and office software.
• Ability to prioritise tasks and work in a busy environment.
• Professional, positive and customer-focused approach.
• Strong work ethic and ability to work independently and as part of a team.

Responsabilidades

• Welcome customers to Audi Kilkenny and provide a friendly first point of contact.
• Manage service bookings and coordinate appointments for servicing and repairs.
• Provide administrative support to the Aftersales Manager and Service team.
• Liaise with customers and workshop to coordinate daily service operations.
• Prepare and process service documentation, quotations and invoices.
• Handle calls, emails and inquiries professionally and promptly.
• Maintain accurate customer information in CRM systems.
• Assist with customer updates and vehicle collection arrangements.
• Ensure administrative processes are completed accurately.
• Contribute to high standards of customer service.

Conocimientos

Excellent communication

Organisational skills

CRM systems

Customer-focused

Teamwork

Herramientas

Office software

Descripción del empleo

Auto Boland is seeking an Aftersales Administrator in Kilkenny, Ireland. The role focuses on delivering a premium customer experience within a busy dealership, providing essential administrative and customer service support across the aftersales journey.

The ideal candidate will have strong communication and organisational skills, be proficient with CRM systems, and able to prioritise tasks in a fast-paced environment. Permanent, full-time position with a competitive salary and bonus potential.