Aftersales Administrator - Audi Kilkenny

Auto Boland Group; Kilkenny; Sur place; EUR 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Bike to work scheme

Audi brand training

Résumé du poste

Audi Kilkenny is seeking a highly motivated Aftersales Administrator to support the busy dealership team and ensure a premium customer experience. You will handle admin tasks, CRM updates and customer communications to keep the aftersales journey smooth and efficient.

We value organised, detail-focused individuals with strong communication skills who can thrive in a fast-paced environment and work well both independently and in a team. Training and development within the Audi brand are offered.

Qualifications

• Experience in admin, customer service or dealership roles.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficient with computer systems, CRM platforms and office software.
• Ability to prioritise tasks and work in a busy environment.
• Customer-focused and team-oriented.

Responsabilités

• Welcome customers to Audi Kilkenny and provide a friendly, professional first point of contact.
• Manage service bookings and coordinate appointments for vehicle servicing, maintenance and repairs.
• Provide administrative support to the Aftersales Manager and Service team.
• Liaise with customers and the workshop team to assist with daily service operations.
• Prepare and process service documentation, quotations, invoices and customer records.
• Handle incoming calls, emails and customer enquiries in a professional and timely manner.
• Maintain accurate customer information and update dealership management and CRM systems.
• Assist with customer updates, follow-up communications and vehicle collection arrangements.
• Ensure all administrative processes are completed accurately and efficiently.
• Contribute to maintaining the high standards of customer service associated with the Audi brand.

Connaissances

Administrative skills

Customer service

CRM proficiency

Communication skills

Organisation

Teamwork

Outils

CRM software

Office suite

Description du poste

Audi Kilkenny is seeking a highly motivated, organised and customer-focused Aftersales Administrator to join our professional and busy dealership team.

As part of the Audi Kilkenny aftersales department, you will play an important role in supporting the smooth day-to-day running of the department and delivering the premium customer experience associated with the Audi brand. You will provide essential administrative and customer service support, helping to ensure every stage of the aftersales journey is managed efficiently and professionally.

We are looking for a proactive individual with excellent communication and organisational skills, strong attention to detail and the ability to thrive in a fast-paced dealership environment.

Key Responsibilities

• Welcome customers to Audi Kilkenny and provide a friendly, professional first point of contact.
• Manage service bookings and coordinate appointments for vehicle servicing, maintenance and repairs.
• Provide administrative support to the Aftersales Manager and Service team.
• Liaise with customers and the workshop team to assist with the smooth coordination of daily service operations.
• Prepare and process service documentation, quotations, invoices and customer records.
• Handle incoming calls, emails and customer enquiries in a professional and timely manner.
• Maintain accurate customer information and update dealership management and CRM systems.
• Assist with customer updates, follow-up communications and vehicle collection arrangements.
• Ensure all administrative processes are completed accurately and efficiently.
• Contribute to maintaining the high standards of customer service associated with the Audi brand.

Skills & Experience Required

• Previous experience in an administrative, customer service or dealership role is an advantage.
• Excellent communication and interpersonal skills.
• Strong organisational skills and exceptional attention to detail.
• Confident using computer systems, CRM platforms and general office software.
• Ability to prioritise tasks, manage competing demands and work effectively in a busy environment.
• A professional, positive and customer-focused approach.
• Strong work ethic and the ability to work independently and as part of a team.

What We Offer

• The opportunity to work with one of the world's leading premium automotive brands.
• A professional and supportive working environment within an established dealership team.
• Ongoing Audi brand training and opportunities for professional development.
• Competitive salary package.
• Bike to work scheme.

If you are organised, enthusiastic and passionate about delivering excellent customer service, we would love to hear from you.