Aftersales Administrator - Audi Kilkenny

Auto-Boland; Kilkenny; On-site; EUR 30,000 - 32,000; Full time

Benefits offered by this job

Bike to work scheme

Job summary

Auto Boland is seeking an Aftersales Administrator in Kilkenny, Ireland. The role focuses on delivering a premium customer experience within a busy dealership, providing essential administrative and customer service support across the aftersales journey.

The ideal candidate will have strong communication and organisational skills, be proficient with CRM systems, and able to prioritise tasks in a fast-paced environment. Permanent, full-time position with a competitive salary and bonus potential.

Qualifications

• Previous administrative, customer service or dealership experience is advantageous.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Confident using computer systems, CRM platforms and office software.
• Ability to prioritise tasks and work in a busy environment.
• Professional, positive and customer-focused approach.
• Strong work ethic and ability to work independently and as part of a team.

Responsibilities

• Welcome customers to Audi Kilkenny and provide a friendly first point of contact.
• Manage service bookings and coordinate appointments for servicing and repairs.
• Provide administrative support to the Aftersales Manager and Service team.
• Liaise with customers and workshop to coordinate daily service operations.
• Prepare and process service documentation, quotations and invoices.
• Handle calls, emails and inquiries professionally and promptly.
• Maintain accurate customer information in CRM systems.
• Assist with customer updates and vehicle collection arrangements.
• Ensure administrative processes are completed accurately.
• Contribute to high standards of customer service.

Skills

Excellent communication

Organisational skills

CRM systems

Customer-focused

Teamwork

Tools

Office software

Job description

Auto Boland

Location: On site / Kilkenny, Ireland
job type: Permanent / Full-time
Sector and subsector: Business Support | Administration
Annual Salary range:from € 30,000.00 to € 32,000.00
Salary details: plus bonus.

Audi Kilkenny is seeking a highly motivated, organised and customer-focused Aftersales Administrator to join our professional and busy dealership team.

As part of the Audi Kilkenny aftersales department, you will play an important role in supporting the smooth day-to-day running of the department and delivering the premium customer experience associated with the Audi brand. You will provide essential administrative and customer service support, helping to ensure every stage of the aftersales journey is managed efficiently and professionally.

We are looking for a proactive individual with excellent communication and organisational skills, strong attention to detail and the ability to thrive in a fast-paced dealership environment.

Key Responsibilities

• Welcome customers to Audi Kilkenny and provide a friendly, professional first point of contact.
• Manage service bookings and coordinate appointments for vehicle servicing, maintenance and repairs.
• Provide administrative support to the Aftersales Manager and Service team.
• Liaise with customers and the workshop team to assist with the smooth coordination of daily service operations.
• Prepare and process service documentation, quotations, invoices and customer records.
• Handle incoming calls, emails and customer enquiries in a professional and timely manner.
• Maintain accurate customer information and update dealership management and CRM systems.
• Assist with customer updates, follow-up communications and vehicle collection arrangements.
• Ensure all administrative processes are completed accurately and efficiently.
• Contribute to maintaining the high standards of customer service associated with the Audi brand.

Skills & Experience Required

• Previous experience in an administrative, customer service or dealership role is an advantage.
• Excellent communication and interpersonal skills.
• Strong organisational skills and exceptional attention to detail.
• Confident using computer systems, CRM platforms and general office software.
• Ability to prioritise tasks, manage competing demands and work effectively in a busy environment.
• A professional, positive and customer-focused approach.
• Strong work ethic and the ability to work independently and as part of a team.

What We Offer

• The opportunity to work with one of the world's leading premium automotive brands.
• A professional and supportive working environment within an established dealership team.
• Ongoing Audi brand training and opportunities for professional development.
• Competitive salary package.
• Bike to work scheme.

If you are organised, enthusiastic and passionate about delivering excellent customer service, we would love to hear from you.