Administrator/Coordinator

Hollybank Trustees Ltd; Johnstown; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Free onsite parking

Overnight stays discount

Hotel rate discounts

Golf range access

Meals on site discount

Spa/leisure discounts

Job summary

Comer Group Ireland is seeking an enthusiastic and well-organised Administrator/Coordinator to join our growing team in Palmerstown House Estate. This full-time role is based at the head office and involves frontline duties within the residential department.

You will handle tenant queries, maintain tenancy records, liaise with contractors, and support Property Managers with daily administration, ensuring compliance with policies and property schedules.

Qualifications

• Strong interpersonal and communication skills are essential to succeed in this role.
• ,
• An ability to demonstrate attention to detail and logical decision making.
• Pro-active, self-starting ability to work on own initiative and within a team environment.

Responsibilities

• Act as the first point of contact for the residential department's incoming calls.
• Deal with tenant queries, complaints, and letting enquiries.
• Log maintenance issues for the maintenance team to address.
• Ensure new tenants are entered into the system with respect to lease dates.
• Liaise with tenants, contractors and external service providers.
• Take incoming tenant calls and relay information to the appropriate person internally.
• Advise Property Managers of accidents, incidents or potential insurance claims.
• Update property schedules for quarterly reports.
• Stay up-to-date on current landlord/tenant legislation.
• Provide general admin support to Property Managers.
• Register or renew tenancies with the RTB.
• Adhere to company policies and code of conduct.
• Assist with mail drops to sites for maintenance and other issues.

Skills

Interpersonal skills

Attention to detail

Problem solving

Time management

Initiative

Teamwork

Communication skills

Tools

MS Excel

MS Word

Outlook

Job description

Location: On site / Palmerstown, Johnstown, Co. Kildare, Ireland
job type: Permanent / Full-time
Sector and subsector: Office Support | Office Administration
Salary: Negotiable salary

We here at Comer Group Ireland are looking for an enthusiastic well organised Administrator/Co Ordinator to join our dynamic & growing team! This role will be based full time in our head office in Palmerstown House Estate

Duties and Responsibilities of this role include the following:

• Acting as the first point of contact for all incoming calls to the residential department.
• Deal with tenant queries, complaints, letting enquiries etc.
• Log maintenance issues on the company’s software for our maintenance team to address.
• Ensuring new tenants are correctly entered into the system with respect to their lease dates.
• Liaising with tenants & third-party contractors and outside service providers.
• Taking incoming residential tenants calls and passing on the information to the appropriate person internally.
• Advise the Property Managers of any accidents, incidents or matters likely to result in an insurance claim.
• Updating property schedules for quarterly reports.
• Keeping up to date on current legislation and how it impacts landlords and tenants.
• Any department tasks required by your team leader.
• Ensure the company code of conduct and team handbook are adhered to.
• Ensure all standard policies and procedures are adhered to in relation to all internal and external business dealings.
• Assisting the team with mail drops to sites in relation to maintenance and other issues.
• Registering/renewing tenancies with the RTB.
• General administration support to the Property Managers.

The ideal candidate for this role will possess the following skills:

• Strong interpersonal and communication skills are essential to succeed in this role as it will involve interaction with various key internal and external stakeholders.
• Ability to demonstrate excellent attention to detail, logical decision making and have a hands-on approach.
• A person with the confidence to develop and implement initiatives, problem solve, and deliver effective solutions.
• Strong interpersonal and communication skills (written and verbal).
• Pro-active, self-starting ability to work on own initiative and within a team environment.
• Proven track record of organisational skills and attention to detail.
• A dynamic approach to achieving continuous improvement.
• Excellent problem solving and time management skills.
• Proficiency in MS Excel, Word, and Outlook.
• Previous experience working in property is beneficial but not a requirement.

Benefits of the Role:

• Free onsite parking.
• Reduced overnight stays at Comer Group Hotels managed properties.
• Discounted rates at Comer Group Hotels managed leisure and spa facilities.
• Access to a driving range & golf course.
• Discounted meals at the bar & restaurant on site.