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Staff Universal Banker
Job summary
A global banking institution in Surabaya seeks a Staff Universal Banker to provide excellent customer service and operational support. This role involves introducing bank products, managing complaints, and conducting product promotions. Candidates must be Indonesian citizens, hold a Bachelor's degree, and possess good communication skills. Fresh graduates are welcome. The company fosters a culture of professional development and inclusivity.
Qualifications
- Indonesia Citizen only.
- Fresh graduates are welcome.
- Having experience as Admin Staff would be an advantage.
- Able to work under pressure.
Responsibilities
- Provide excellent service through bank services/products.
- Perform operational duties and support functions.
- Offer product promotions to customers.
- Conduct cross sell to existing customers.
- Provide digital product guidance.
- Implement follow-up on customer-approved products.
- Record and follow up on customer complaints.
- Manage operational risk with customers.
Skills
Education
Some Careers Shine Brighter Than Others. If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer‑centric propositions and innovative and efficient distribution channels.
- To provide excellent service through introducing appropriate bank services / products to customers' queries.
- To perform other operational duties and work as support function.
- Offer a number of product promos and existing products directly to customers.
- Conducting HSBC's cross sell product to existing customers.
- Directs and informs the product digitally and provides technical guidance for accessing the system (digital).
- Implement administrative follow‑up process on products approved by customers.
- Record and follow up any complaints submitted by the customer.
- Managing the operational risk in relation to activities and relationships with customers in accordance with prevailing rules and procedures.
- Indonesia Citizen only.
- Bachelor DegreeFresh graduates are welcome.
- Having experience as Admin Staff would be an advantage.
- Good communication skillProficiency in English and Computer Literate.
- Able to work under pressure.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.