Desk Collection Staff (Fintech P2P)

PT Anugerah Digital Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A financial technology company based in Jakarta is looking for a Desk Collection Staff to manage customer communications regarding payments. Responsibilities include reminding customers of due payments and assisting with payment services. Ideal candidates should have a High School diploma, strong communication skills, and be able to work effectively under pressure.

Qualifications

• Good computer skills including Internet and Microsoft Office.
• Willingness to work shifts per company demands.
• Ability to work individually and in a team.

Responsibilities

• Remind customers to make a payment before the deadline.
• Contact consumers who are behind on their payments.
• Assist consumers with payment services.

Skills

Good computer abilities

Good Communication Skill

Ability to work under pressure

Teamwork

Education

High School

Job description

Responsibilities

• Remind customers to make a payment before the deadline.
• After the due date, get in touch with consumers who are behind on their payments.
• Contacting consumers directly to increase the efficiency of credit collection
• Assisting consumers with payment services and educating customers on payment services.
• Foster positive customer relationships.
• Call consumers who still owe money each day to provide updates
• Other works assigned by Leader

Qualifications

• Candidate must possess at least High School in any field
• Good computer abilities (Internet, Microsoft Office)
• Willingness to work shifts in accordance with company demands
• Can work under pressure and meet the company target
• Good Communication Skill
• Able to work in individual and Team as well
• Having Desk Collection Certificate by AFPI or equivalent more preferable (P2P Lending)
• Follow the company rules and order
• Willing to be placed at Juanda, Central Jakarta
• How many years' experience do you have as a Desk Collection Staff?
• How many years' experience do you have as a Collection Staff?

About Solusiku

Solusiku is a data driven consumer FinTech company based in Jakarta, Indonesia, already registered and supervised by OJK No. KEP-28/D.05/2021. The company combines state of art big data technology with CapitalOne style risk pricing models, and use data technology to connect consumers to financial institutions and channel partners through an open consumer credit ecosystem. The company offers Indonesia borrowers an easily access to credit and a drastically improved loan application experience.