WhatsApp Telesales Specialist – Fintech

Akulaku Group; Jakarta Pusat; Vor Ort; IDR 44.640.000 - 78.120.000; Vollzeit

Zusammenfassung

Akulaku Group in Jakarta is seeking a proactive WhatsApp/Chat Agent to handle customer inquiries on BPKB loans, guiding applicants through eligibility, loan amount, tenor, and steps.

You will follow up with interested customers on WhatsApp, push them toward closure, and verify application progress, including pages and documents. Minimum education is high school with at least 1 year of related experience; fintech exposure is a plus.

Qualifikationen

• High school diploma or equivalent required.
• At least 1 year of experience as a WhatsApp/Chat Agent, Customer Service Agent, or Telesales Agent.
• Experience in fintech, multifinance, or BPKB financing is a plus.
• Familiarity with WhatsApp Business or CRM systems is beneficial.

Aufgaben

• Answer customer questions on the BPKB loan, including eligibility, vehicle, amount, tenor, and application steps, etc.
• Follow up with interested customers on WhatsApp and move them through to closing.
• Check and verify application progress, including completed pages, survey scheduling, and outstanding documents, etc.
• Carry out other tasks assigned by the supervisor.

Kenntnisse

Customer service

WhatsApp/Chat experience

CRM familiarity

Fintech exposure

Ausbildung

High School or equivalent / D3/S1

Tools

WhatsApp Business

CRM systems

Jobbeschreibung

Akulaku Group in Jakarta is seeking a proactive WhatsApp/Chat Agent to handle customer inquiries on BPKB loans, guiding applicants through eligibility, loan amount, tenor, and steps.

You will follow up with interested customers on WhatsApp, push them toward closure, and verify application progress, including pages and documents. Minimum education is high school with at least 1 year of related experience; fintech exposure is a plus.